Technical Support Engineer Specialist

3 weeks ago

Longford, Telford and Wrekin, United Kingdom FIS Global Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

Platform Operations play a vital role in supporting various products across multiple regions, assisting an internal group dedicated to tier 1 and tier 2 financial institutions. The applications they support operate on SQL and Oracle platforms, primarily hosted on Windows with some Linux components. The team manages a diverse range of technologies, from physical to virtual machines, across private and public cloud

What you will be doing

As a Technical Support Specialist, you will play a crucial role in supporting live software systems for multiple clients and products. This role provides an opportunity to build and maintain daily connections with key internal stakeholders, including the Client Experience and Professional Services teams.

Responsibilities:

  • Ownership of Processes and Data Structures: You will be responsible for owning and managing processes and data structures on live servers, ensuring smooth operation and functionality.
  • Issue Investigation and Reproduction: Your role involves investigating and reproducing software and hardware issues reported by clients, utilizing analytical skills to identify root causes effectively.
  • Workaround Deployment and Issue Resolution: You will deploy workarounds and facilitate the resolution of identified issues, ensuring minimal disruption to client operations.
  • Windows Administration: Performing Windows administration tasks to maintain system health and security.
  • Database Configuration & Scripting: Configuring databases and scripting as required to optimize system performance and functionality.
  • General Troubleshooting: Employing general troubleshooting methods to address a wide range of technical issues that may arise.

What you bring:

A candidate for a Technical Support Specialist position should bring a combination of technical expertise, problem-solving skills, communication abilities, and a customer-centric mindset. Here are some key attributes and qualifications that a candidate should possess:

  • Technical Proficiency: Strong technical skills are essential, including knowledge of operating systems (such as Windows), databases, networking fundamentals, and troubleshooting methodologies. Familiarity with scripting languages and software development concepts may also be beneficial.
  • Analytical Skills: The ability to analyze complex technical issues, identify root causes, and develop effective solutions is crucial for success in this role. Candidates should demonstrate a logical and methodical approach to problem-solving.
  • Communication Skills: Effective communication skills are essential for interacting with both technical and non-technical stakeholders. Candidates should be able to articulate technical concepts clearly and concisely, both verbally and in writing.
  • Customer Focus: A customer-centric mindset is paramount in a technical support role. Candidates should be empathetic, patient, and committed to providing exceptional service to clients, even in high-pressure situations.
  • Adaptability: The technology landscape is constantly evolving, so candidates should be adaptable and willing to learn new technologies and tools as needed. The ability to quickly adapt to changing priorities and environments is essential for success in this role.
  • Attention to Detail: Technical support often involves dealing with intricate systems and configurations, so candidates should possess strong attention to detail to ensure accuracy in troubleshooting and documentation.
  • Teamwork and Collaboration: Technical Support Specialists often work closely with cross-functional teams, including developers, engineers, and product managers. Candidates should be able to collaborate effectively with colleagues to resolve issues and deliver solutions.
  • Customer Service Experience: Previous experience in customer service or technical support roles is highly valuable. Candidates with a track record of delivering excellent customer service and resolving technical issues efficiently will stand out.

Overall, a successful candidate for a Technical Support Specialist position should possess a blend of technical expertise, problem-solving abilities, communication skills, and a strong commitment to customer satisfaction.

What we offer you:


•A competitive salary and benefits


•A work environment built on collaboration, flexibility and respect


•Varied and challenging work to help you grow your technical skillset

#LI-NJ1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

  • Technical Support Engineer Senior

    3 weeks ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being...

  • Technical Support Engineer Senior

    18 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being...

  • Service Delivery Analyst Specialist

    3 weeks ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...

  • Service Delivery Analyst Specialist

    18 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...

  • Site Reliability Engineer

    1 week ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • Site Reliability Engineer

    16 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...

  • System Support Analyst Senior

    2 months ago

    Longford, Telford and Wrekin, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • System Support Analyst Senior

    18 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

  • Delivery Business Analyst

    2 weeks ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the...

  • Delivery Business Analyst

    16 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the...

  • Business Systems Analyst Senior

    3 weeks ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Business Systems Analyst Senior

    18 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...

  • Senior Technology Business Consultant

    3 days ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

  • Senior Technology Business Consultant

    18 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...

  • Business Analyst

    6 days ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Capital Markets Business AnalystAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Business Analyst

    1 month ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....

  • Business Analyst

    16 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Capital Markets Business AnalystAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...

  • Business Analyst

    17 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....

  • Senior Sales Executive

    1 week ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 25 - 50%Nationwide OpportunitiesAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the TeamIn...

  • Senior Sales Executive

    17 hours ago

    Longford, Telford and Wrekin, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 25 - 50%Nationwide OpportunitiesAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the TeamIn...