System Support Analyst Senior
1 month ago
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Business AdministrationTravel Percentage :
0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team
We provide 2nd line Application support to EMEA Banking Solutions. The primary team you will be joining is called Debit and Prepaid (DPP). DPP is a card issuing, authorisation and clearing processing platform with clients all over the world. The DPP team currently has employees working from multiple geographical locations.
What you will be doing
- Provide 2nd line application support to customers and liaise with other business and technical functions
- Be jointly responsible for the production support of FIS EMEA card processing application (Cortex) running on hosted environments
- Identify, own and resolve system issues within SLAs, ensuring application availability and performance is in accordance with SLAs
- Participate in infrastructure and customer projects where required, including the deployment and configuration of applications in production and middleware product upgrades
- Use sound judgment to escalate serious issues and those that may jeopardize SLAs
- Provide consultancy and advice to other business functions
- Assure identified risks are addressed and compliance / audit requirements are dealt with
- Write and maintain process documentation and suggest / drive process improvements
What you bring:
- Candidate must have extensive experience supporting Production Applications with high availability, compliance and performance requirements in a high-pressure environment.
- Provide incident triage and resolution in line with SLAs
- Experience in Unix scripting required.
- Webservices experience (Jboss, Apache)
- A sense of ownership of production issues with the drive necessary to resolve them, through immediate service restoration and long-term process improvement
- Desirable experience in any of the following
- Windows, Informix, Oracle , Splunk , Control M (batch processing) etc
Please note that this is a 2nd line Application Support role and not a System Admin or network support role.
Added bonus if you have:
- Experience of writing and maintaining internal facing documentation
- Bing part of out of hours "on -call" Rota
- Experience of working in financial services preferred
- Experience working with ITIL preferred
- Strong analytical and conceptual skills, an ability to deliver high quality work to tight timescales whilst under pressure and a pragmatic approach to problem solving
What we offer you:
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- A broad range of professional education and personal development possibilities – FIS is your final career step
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in financial services & technology
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
#pridepass
-
Business Systems Analyst Senior
2 weeks ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Business Analyst
5 days ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Capital Markets Business AnalystAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in...
-
Senior Business Analyst
4 weeks ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
-
Business Analyst
1 month ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....
-
Technical Support Engineer Senior
3 weeks ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being...
-
Senior Technology Business Consultant
2 days ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues...
-
Technical Support Engineer Specialist
3 weeks ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being...
-
Service Delivery Analyst Specialist
2 weeks ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Associate's Degree Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people...
-
Delivery Business Analyst
2 weeks ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business AdministrationAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the...
-
Senior Sales Executive
1 week ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 25 - 50%Nationwide OpportunitiesAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the TeamIn...
-
Actuarial Consulting Manager
2 months ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%About the teamFIS' Insurance Business provides mission-critical software and services to institutions in virtually every segment of the insurance services industry across the Globe. Within the FIS...
-
Sales Executive
1 week ago
Longford, Telford and Wrekin, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education)JOIN OUR TALENT POOL - Merchant Sales GroupAre you curious, motivated, and forward-thinking? Can you work in a fast paced, ever evolving environment? Worldpay are the world's leading payment provider, offering a full-service end to end solution that encompasses global...
-
Business Systems Analyst Senior
2 weeks ago
Longford, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Job DescriptionAre you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Business Systems Analyst
2 weeks ago
Longford, United Kingdom Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Business Systems Analyst
2 weeks ago
Longford, United Kingdom FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Systems & Database Analyst
2 weeks ago
Longford, United Kingdom Harlow Printing Limited Full timeJob Description Harlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover...
-
Systems & Database Analyst
2 weeks ago
Longford, United Kingdom Harlow Printing Limited Full timeHarlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover healthcare, councils,...
-
Systems & Database Analyst
2 weeks ago
Longford, United Kingdom Harlow Printing Limited Full timeHarlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover healthcare, councils,...
-
System Support Analyst Senior
1 month ago
Longford, United Kingdom Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
System Support Analyst Senior
2 months ago
Longford, United Kingdom FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...
-
Pricing and System Analyst
1 week ago
Longford, United Kingdom British Airways Full timeLooking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...
-
Senior Finance Analyst
1 week ago
Longford, United Kingdom British Airways Full timeLooking for a challenge in one of the world’s largest airfreight logistics organisations? At IAG Cargo, we’re in the business of moving things. From antibiotics and rhinoceroses to gold bullion, avocados, and everything in between, whatever people need, wherever they are, IAG Cargo is there to bring them the necessary and niche. As the logistics and...
-
Business Analyst
5 days ago
Longford, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Capital Markets Business AnalystAre you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues...
-
IT Network and Server Analyst
2 weeks ago
Longford, United Kingdom Harlow Printing Limited Full timeJob Description Harlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover...
-
IT Network and Server Analyst
2 weeks ago
Longford, United Kingdom Harlow Printing Limited Full timeHarlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover healthcare, councils,...
-
IT Network and Server Analyst
2 weeks ago
Longford, United Kingdom Harlow Printing Limited Full timeHarlow is one of the UK’s leading suppliers of print management and fulfilment management services to both the private and public sectors. We cover all aspects of a product’s journey, from design, sourcing, print, through to finishing, stock management and distribution. Our comprehensive document and fulfilment solutions cover healthcare, councils,...
-
Senior Business Analyst
1 month ago
Longford, United Kingdom Jobs for Humanity Full timeJob Description Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology....
-
Senior Business Analyst
1 month ago
Longford, United Kingdom FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Senior Business Analyst
1 month ago
Longford, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor's Degree Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...
-
Business Analyst
2 weeks ago
Longford, United Kingdom FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25% Capital Markets Business Analyst Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...
-
Business Analyst
1 month ago
Longford, United Kingdom FIS Global Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%Are you curious, motivated, and forward-thinking? At FIS youâll have the opportunity to work on some of the most challenging and relevant issues in financial services and...
-
Business Analyst
1 month ago
Longford, United Kingdom FIS Full timePosition Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25% Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial...