Client Director

4 weeks ago

Glasgow, Glasgow City, United Kingdom Idex Full time

Idex Consulting have partnered with an accomplished employee benefits and pensions administration services who are looking for talented individuals to join their team. This role is exciting and gives you the autonomy to meet with clients.

Client Director/Senior Client Director is responsible for the strategic commercial development and operational management of client relationships and service solutions for an agreed portfolio of clients.

You will identify and implement commercial development strategies, as agreed with the Client Portfolio Leader, and work with Portfolio Operations Officer to implement operational effectiveness plans across an allocated portfolio of clients, in order to achieve targeted commercial outcomes performance goals, whilst at the same time, mitigating business and commercial risk.

Key responsibilities:

  • Responsibility for account management of a specified number of key clients.
  • Oversee day-to-day client and operational activities of such accounts, based on an agreed set of KPIs.
  • Understand and meet client needs effectively, managing risks and adhering to procedures.
  • Lead the growth of the portfolio of clients' revenue and contribution lines aligned with internal targets set by the Client Portfolio Leader.
  • Operate as a commercial lead for clients, implementing creative financial and contractual constructs as appropriate.
  • Lead and manage team/s efficiently and cost-effectively, maintaining quality service at fees that are competitive within the pensions market.
  • Ensure that the quality of service provided to stakeholders is continuously high and improves year on year.
  • Manage costs and provide necessary financial information for business and audits.
  • Encourage mentorship and the continuous development of direct team, supporting career progression where possible.


Experience & Technical knowledge:

  • Strong business development-focussed account management experience, with the proven ability to manage multiple high-growth accounts, whilst also effectively owning and transforming the operational delivery.
  • Experience in pensions management with a deep understanding of the challenges for employers and trustees.
  • P&L management experience.
  • Experience formulating creative client deals.
  • Administration operational delivery knowledge.


Desirable:

  • Defined benefits
  • Employee benefits experience.
  • On/Offshore operational delivery experience.
  • Operational transformation experience.
  • PMI Qualifications.
  • Demonstrable planning skills.

If you're ready to take that next step in your career or you simply want to know more, please contact Rehana by emailing or call on

Visit the IDEX Consulting Ltd website for further opportunities. Please note that the information supplied may be retained for up to 10 years for use in connection with future vacancies. For full information on how we use your data, please visit the IDEX Consulting website and view our Privacy Policy.

Our Diversity, Equity and Inclusion Mission

At IDEX, we strive for an inclusion-first company culture where everyone is treated fairly and can bring their authentic selves to work. We recognise and acknowledge that diverse representation at every level of our business requires continuous and measurable effort. We are committed to driving conscious inclusion across our business and creating equitable pathways.

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