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Commercial Account Manager
3 months ago
Marsh Commercial – Renewable Energy Team - Bristol
Marsh Commercial is one of the UK's leading commercial insurance brokers, we are a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.
Marsh Commercial is member of the wider Marsh Group and with offices in more than 130 countries, Marsh is the world's leading insurance broker
The role: Commercial Account Manager
We have an exciting opportunity here at Marsh Commercial for a talent individual to join our Renewable Energy Team in Bristol. This is the perfect role for someone with a strong background in commercial insurance having worked in an Account Manager or Broker type role and looking to join an established, market leading insurance broker.
The Commercial Account Manager will be responsible for servicing their own dedicated book of Renewable Energy clients which will involve managing renewals, invoicing, and managing the collection of client payments, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout.
What can you expect:
- You will work in a busy office with a team dedicated to client satisfaction.
- Flexible working is also available with a minimum expectation of 2 days per weeks spent in the Bristol the office.
- You will get in-depth on the job training, as well as building relationships within the business and our external clients
What you will be rewarded with:
- We offer and embrace an office-working model that nurtures a collaborative working environment in the office 4 days per week allowing 1 day per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
We will rely on you to:
- Work with Account Executives to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Strive to meet sales goals by partnering with Account Executives
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, renewals, amendments, and mid-term adjustments
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Perform critical client functions, including evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients
What you need to have:
- Commercial insurance knowledge across a broad range of products is essential
- Ability to remain calm under pressure and be able to work flexibly when required
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously
- Fully Competent in Microsoft Office Products
- Strong literacy, numeracy, administration, and organisational skills
- Good written and oral communication skills
What makes you stand out:
- Previous Insurance Experience
- Insurance Systems Knowledge (Acturis)
- Cert CII
About Marsh
Marsh is the world's leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit , and follow us on LinkedIn and X.
