Customer Service Assistant in Bangor

2 months ago


Bangor, United Kingdom Bangor University Full time

Bangor University is seeking a full time Customer Service Assistant to join the team at the Canolfan Brailsford Sports Centre. Customer service staff have a key role in the day-to-day smooth running of the Sports Centre and deal with a range of face-to-face and telephone enquiries. The role is working off a Monday to Friday shift pattern.

You will be part of a busy team providing a front of house service to all visitors, University students and staff. You will have experience of providing excellent customer service as well as good IT and administration skills. You will work well in a team and have good interpersonal and communication skills as well as the ability to work on your own initiative.

Applicants should have a Minimum of 4 GCSEs at grades A - D (incl. English and Maths) or NVQ level 1 in a relevant subject area or equivalent experience of working in a customer care area with experience of being the first point of contact.

The ability to communicate in Welsh is essential for this post.

The successful candidate will be expected to commence as soon as possible.

Closing Date: 02/08/2024.

Committed to Equal Opportunities.

Purpose Of The Job:

To assist with the safe and efficient running of all the University's Sports & Leisure facilities with specific responsibilities for customer service at Canolfan Brailsford reception.

Main Duties & Responsibilities:

  • Provide a warm welcome to all visitors, staff and students, offering a customer focused service both via face-to-face and telephone interactions, through the medium of Welsh and English
  • Deal with all enquiries and provide relevant information, where appropriate directing these communications to the correct department/ staff member.
  • Make decisions about requests, complaints and emergencies.
  • Exercise judgement in taking appropriate action, where necessary elevating issues to a supervisor/ manager.
  • Carry out clerical tasks such as typing, photocopying, filing, use of email and data entry.
  • Develop an understanding of all Front of House services in the University (Brailsford, Pontio, Main Arts) in order to provide cover in any location.
  • Be responsible for using a range of specialist booking systems and to provide support to new staff enabling them to use these systems effectively.
  • Capturing customer information in accordance with the Data Protection Act.
  • Be responsible for taking payments, making customer refunds and daily cashing up/ preparing banking.
  • Collect and collate customer feedback as requested by managers.
  • Where appropriate, seek opportunities to upsell and cross sell products and services.
  • Make suggestions on how services could be improved for both the internal and external customer.
  • When required assist with the setup of events and brief volunteers.
  • Provide a reception service and support for conferences and large events.
  • Carry out any other duties as required by the line manager that are commensurate with the grade.


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