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Technology Infrastructure Operations Engineer

4 months ago

Leavesden Green, Hertfordshire, United Kingdom WARNERMEDIA Full time

Welcome to Warner Bros. Discovery... the stuff dreams are made of.

Who We Are...

When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next...

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your role...

The Infrastructure Operations Engineer is responsible supporting the Sr. Infrastructure Operations Engineer with the end-to-end delivery of Voice and Data Infrastructure services, supporting the Warner Brothers Studios Leavesden production and associated business operations. This position is based at Warner Brothers Studios Leavesden and requires an onsite presence Monday to Friday.

In this position, you will work closely with the Sr. Infrastructure Operations Engineer and WBD's Technology and Operations groups to ensure that the network and telephony infrastructure needs are fully addressed, from inception to requirement gathering to delivery and ongoing support. You will also support the Sr. Infrastructure Operations Engineer in working alongside third parties and partners to ensure that work is being performed according to budgets and schedules, all while ensuring that quality and business agility needs are fully addressed.

This full-time support position requires a candidate who is confident at communicating effectively with senior management level and to a wide, diverse team, is flexible, pro-active, efficient, organized and can work using their own initiative. Additionally, the ability to juggle effectively, project manage multiple tasks and initiatives from multiple individuals and to be one step ahead is essential.

Accountabilities...

  • Project coordination and delivery of network, voice and audio-visual service requests for productions, tenants and staff, ensuring timely delivery of services
  • Management of on-premises comms closets, cabling and data centres
  • Management of 3rd parties during project work or service outages, including root cause analysis.
  • Maintain accurate asset, billing and service-related documentation.
  • Deputise for Manager, Infrastructure & Operations when required

Requirements...

  • Experience working within a team
  • Experience of working within a managed service environment
  • Experience working within a customer service focused environment
  • Excellent written and verbal communication skills
  • Intermediate level MS Office skills, (Outlook, Word and Excel)

Nice to have....

  • Experience working in the media sector, preferably in film/television production
  • Knowledge of network connectivity (LAN/WAN/WLAN) and support including troubleshooting and testing
  • Experience in working within studio environments and associated financial operating models.
  • Experience of storage and compute technologies (hardware & software).
  • Technical project management experience
  • Basic knowledge of telecom and networking hardware is beneficial
Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done...

This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at