Information & Advice Manager
6 days ago
Hours: Part Time 28 hours or Full Time 35 Hours. All hours to be completed between Monday – Friday 9 – 5. Some occasional evening or weekend working may be required.
Responsible to: Chief Executive
Location: Richmond upon Thames – office, homes, community locations as required by service. Office location is the White House Community Centre, 45 The Avenue, Hampton, TW12 3RN. Some home working may be possible in line with our Hybrid Working Policy.
Responsible for: Information & Advice Advisors (4) , Volunteers
Salary: £35 – 39k FTE plus 5% pension contribution
Lead and develop a team providing great advice to local older people
Age UK Richmond are a local independent charity providing much needed support to older people throughout the London Borough of Richmond upon Thames. Our wide range of services have a highly positive and long-lasting impact on the health and wellbeing of local older people.
We currently have an excellent opportunity for an experienced and proactive individual to take on the role of Information & Advice Manager - leading and developing our busy Information & Advice Service for local older people.
Our highly valued Information & Advice Service currently has three delivery areas: a 'First Contact' helpline that also acts as a gateway into Age UK Richmond, Welfare Benefits support and Advice Extra. Support is provided in homes, at community locations, online and over the phone.
This central key role within the charity will involve:
· Managing, supporting and developing the Information & Advice team, including staff advisors and volunteers.
· Directly providing advice, managing a caseload.
· Ensuring the Information & Advice team meet KPI's and help deliver the organisations strategy.
· Working in partnership with other local services and looking for development opportunities.
· Ensuring the provision of high quality, accurate and accessible advice.
· Achieving and maintaining Information & Advice quality standard accreditations.
To fulfil the demands of this role you will need to have a strong level of experience in providing advice to older or vulnerable people; an excellent understanding of the benefits available to older people, some management / supervision experience and good IT skills.
Application is via CV and covering letter or application form. Please click apply to be taken to our website for the job description and how to apply. Closing date for applications is the 22nd July 2024 at 9 a.m.
-
Outreach Generalist Adviser
2 weeks ago
Solihull, Solihull, United Kingdom Citizens Advice Epsom and Ewell Full timeJob descriptionAbout UsCitizens Advice Epsom & Ewell is a local charity that provides advice and information for anyone that lives works or studies in Epsom and Ewell.About the RoleWe are looking for a self-motivated individual who can work equally well as part of a team or on their own initiative to help us deliver an outreach project across Epsom and...
-
Information Security Manager
2 weeks ago
Solihull, Solihull, United Kingdom Amtis professional Ltd Full timeInformation Security Manager – Solihull - £69,000 DOE - Hybrid working ISO:27001, Governance Risk, Compliance, Appreciating of security technologies, Cyber Essentials, CISM, CISSP Working for a well know organization based in Solihull we are looking for an Information Security Manager to to join a company with a growing focus towards security. Working...
-
Information Coordinator
2 weeks ago
Solihull, Solihull, United Kingdom Kier Group Full timeWe're looking for an Information Coordinator to join our Midlands Construction business.Location: Solihull, Birmingham with hybrid workingContract: Permanent, full-time.ResponsibilitiesThe Information Coordinator will manage the project common data environment (CDE) and support the CDE core team whilst providing ongoing training and support to project...
-
Compliance Manager
2 weeks ago
Solihull, Solihull, United Kingdom Kind Consultancy Ltd Full timeKind Consultancy is working with a national mortgage network which is currently seeking a Compliance Manager to join them in a full-time, permanent role paying up to £55,000. The Compliance Manager will be based in their West Midlands offices, with a hybridwork model. Interpreting FCA rules and regulations and translating these into compliance policies and...
-
Housing Options Officer
2 weeks ago
Solihull, Solihull, United Kingdom Solihull Community Housing Full timeSolihull Community Housing is working to make a real difference to the local community, and the Housing Options Team play a key part of this. The Housing Options Team is a customer focused front line service providing advice to customers on a range of housing options to provide information, guidance and signposting on available benefits and services. Our...
-
Housing Options Officer
1 month ago
Solihull, Solihull, United Kingdom Solihull Community Housing Full timeSolihull Community Housing is working to make a real difference to the local community, and the Housing Options Team play a key part of this. The Housing Options Team is a customer focused front line service providing advice to customers on a range of housing options to provide information, guidance and signposting on available benefits and services. Our...
-
Band 6 Information Analyst-Health Informatics
2 weeks ago
Solihull, Solihull, United Kingdom University Hospitals Birmingham NHS Foundation Trust Full timeJob summary The post holder will play a key role in the Health Informatics, working alongside BI developers and data warehouse developers to create reports, visualisation and outputs within Power BI. Experienced in Microsoft tools, Power BI and experienced in the use of Power BI and creating reports to user specification. It's essential the post holder...
-
Territory Manager Chronic Pain
1 month ago
Solihull, Solihull, United Kingdom Abbott Laboratories Full timeAn amazing sales opportunity has arisen within Abbott's Neuromodulation division.We are recruiting for an experienced Territory Manager for Chronic Pain covering accounts across the North of England. Responsible for sales revenue and growth you'll be able to attend clinical situations, offering informed advice on the use, settings and application of...
-
Territory Manager Chronic Pain
1 month ago
Solihull, Solihull, United Kingdom Abbott Laboratories Full timeAn amazing sales opportunity has arisen within Abbott's Neuromodulation division.We are recruiting for an experienced Territory Manager for Chronic Pain covering accounts across Oxford and Southampton area. Responsible for sales revenue and growth you'll be able to attend clinical situations, offering informed advice on the use, settings and application of...
-
Practice Manager
2 weeks ago
Solihull, Solihull, United Kingdom Recruit UK Full timeJob Title:Practice ManagerIndustry: Financial PlanningLocation:SolihullSalary: Up to £65,000 (Negotiable)Job Reference:6657Recruit UK is working on an excellent opportunity for Practice Manager to join a well-established and prestigious financial planning company, in Solihull.This is an exciting opportunity to join a successful and well-regarded financial...
-
Office Manager
2 weeks ago
Solihull, Solihull, United Kingdom Page Personnel Sales Full timeAbout Our Client My client is a large and successful property organisation based in Solihull looking for an Office Manager to join the team. Job Description Organising events Attending meetings and taking action points Supporting with any HR related processes HR admin, first point of contact for advice. Dealing with any complaints and corresponding...
-
Commercial Manager
2 weeks ago
Solihull, Solihull, United Kingdom Xoserve Full timeJob Description Who we are Xoserve is the Central Data Service Provider, that sits at the heart of Britain's complex gas market as a specialised contract management and assurance company. Xoserve maintains accountability for the delivery of the Data Services Contract for the industry, which is delivered by a key outsourced service provider. We need...
-
Commercial Manager
2 weeks ago
Solihull, Solihull, United Kingdom Xoserve Full timeWho we areXoserve is the Central Data Service Provider, that sits at the heart of Britain's complex gas market as a specialised contract management and assurance company. Xoserve maintains accountability for the delivery of the Data Services Contract for the industry, which is delivered by a key outsourced service provider.We need people who are comfortable,...
-
Management Support Officer
5 days ago
Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full timeWe have a fantastic opportunity for a Management Support Officer to join our busy Regulatory Services Team.Keeping people, our environment, and businesses safe is at the heart of everything we do, and you will be given the unique opportunity to work across our socially and economically diverse Borough, helping us to develop and deliver a first-class service...
-
Personal Assistant to The Managing Partner
2 weeks ago
Solihull, Solihull, United Kingdom Inspire Property Management Full timeJOB PURPOSETo support the Managing Director in the provision of a high-quality property management service to the clients of Inspire Property Management and their tenants, residents and leaseholders.RESPONSIBLE FOR:To support the Managing Director in the effective provision of a high-quality day to day property management functions, by effective use and...
-
ER Case Manager
7 days ago
Solihull, Solihull, United Kingdom Serco Plc Full timeEmployee Relations Case ManagerHybrid – Solihull (2 days per week)Full Time, PermanentCompetitive salary plus benefits (depending on experience) Here at Serco, we're seeking an experienced Employee Relations Case Manager to join our wider team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK...
-
Healthcare and Dispensing Assistant
2 weeks ago
Solihull, Solihull, United Kingdom Dalton Pharmacy Dickens Heath Full timeMEDICINE COUNTER ASSISTANT / Dispensing AssistantJob Description.Purpose: MCA To be the first point of contact for all customers. To serve customers appropriately and sensitively. To provide the best possible advice and refer them to the pharmacist if appropriate.Dispensing Assistant To work alongside pharmacy technicians and under the supervision of the...
-
HR Advisor
2 weeks ago
Solihull, Solihull, United Kingdom Runwood Homes Full timeHR AdvisorHours of work: 40 hours per weekAbout Runwood Homes:At Runwood Homes we are proud of our reputation as a successful and growing care homes group. At a time when the industry is under intense scrutiny our continued success stems from the consistent quality of services we provide. Our skilled and motivated staff teams are dedicated in giving...
-
Senior Corporate Policy Advisor
1 month ago
Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full timeWe have an exciting opportunity for a Senior Corporate Policy Adviser to join our Policy team, playing a pivotal role in shaping services to ensure the wellbeing of our residents, visitors and businesses across Solihull.You will lead on the development of the council plan and contribute to place-based strategy development and public service reform, working...
-
Senior Corporate Policy Advisor
4 weeks ago
Solihull, Solihull, United Kingdom Solihull Metropolitan Borough Council Full timeWe have an exciting opportunity for a Senior Corporate Policy Adviser to join our Policy team, playing a pivotal role in shaping services to ensure the wellbeing of our residents, visitors and businesses across Solihull.You will lead on the development of the council plan and contribute to place-based strategy development and public service reform, working...