Client Services Group Leader

1 month ago

Burgess Hill, West Sussex, United Kingdom CAE Full time

Role and Responsibilities

Join our Business Aviation Training Centre in Burgess Hill, West Sussex as Client Service Group Leader. With 16 Flight Simulators on-site, you will be working in a busy live-training environment and will play a critical part in supporting our vision of being the recognized global training partner of choice.

The role we are offering you

In this role you are responsible for leading, guiding and supporting our Client Services team, ensuring a resolute commitment to the overall Client experience.

Key Responsibilities

  • Lead the Client Service team, ensuring client expectations are consistently exceeded through superior service levels.
  • Regularly monitor survey results via the Qualtrics system, assigning cases and providing data as required. Seek and drive forward opportunities for improvement to enhance Client experience derived from survey data and suggestions.
  • Provide on-site client assistance to resolve problems and handle complaints in a manner that ensures good customer relations with emphasis on client retention.
  • Manage relationship with CAE's Travel Partner to ensure clients are provided with high quality, good value travel and accommodation options.

Our ideal candidate

  • Brings similar experience from a previous role in a busy, operational environment.
  • Has experience in developing and guiding a team.
  • Has excellent communication, presentation and interpersonal skills.
  • Has the eexcellent ability to execute and deliver on plans and drive cultural change.
  • Brings experience in identifying optimal customer solutions.
  • Has cultural understanding and awareness.
  • Is confident, well spoken, has the ability to capture customer's attention by utilizing their superior negotiation and persuasive skills.

What kind of person will succeed in this team?

You are a creative thinker, result orientated and enjoy identifying optimal customer solutions and delivering on commitment to our client. You are a hands-on leader motivating your team to cultivate and maintain deep, long-lasting customer relationships at multiple levels. You are approachable and a key contact for several internal departments on-site.

Contract details & location

This on-site position is based at our Business Aviation Training Centre in Burgess Hill, West Sussex. We are offering a full-time and permanent contract. The working hours of the role are Monday to Friday, 39 hours a week with flexibility required to work bank holidays and very occasionally weekends.

CAE offers

Attractive benefits including a flexible holiday policy and flexi-time scheme.

Private health insurance (BUPA)

Healthcare cash plan

Pension scheme

Life Assurance & more

With over 13,000 employees located in 35 countries, CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. To learn more: Visit

#LI-MM2

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.

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