Customer Experience Assistant

1 month ago


Abingdon, Oxfordshire, United Kingdom Horizon Discovery Full time

We are currently looking to hire x2 Customer Experience Assistants to join us on an Fixed Term Contract of approx 12 months.

This positions are within the Customer Experience Team and are specifically responsible for supporting the routine testing service and laboratory operations.

Role description

  • The role will be responsible for administration support to the Customer Experience team and ODL
  • Daily data input into the Service's Laboratory Information System (LIS), with other administrative duties as directed.
  • General administration duties to ensure the efficient running of the Customer Experience Team (filing, scanning, answering customer queries, re-sending results)
  • Answering queries from customers via telephone and email
  • Contacting customers with any queries arising from sample booking in (e.g. date of blood collection)
  • As required, be responsible for the Customer Experience out of hours mobile phone and track and chase courier deliveries which don't arrive as expected
  • Running ad hoc reports for customers (number of tests performed, number of reportable results)
  • Coordinating the customer feedback survey for ODL customers
  • Referring any unresolved issue to the Customer Experience Supervisor
  • Booking in of clinical (Certimmune) samples and data entry for these samples
  • Assisting with booking in samples delivered by various couriers at various times throughout the morning at times of high throughput e.g. incidents – opening up delivery boxes, checking patient data on request form and sample tube, issuing a unique accessioning number barcode, releasing sample onto the LIS
  • Performing duties in other departments to meet critical Company objectives, if required
  • Working to Revvity's Company Values at all times

Role Requirements:

Desirable Technical skills and abilities

  • An understanding of customer service and logistics
  • Previous experience of working within a customer service environment
  • Familiarity with Quality System concepts and requirements including GMP and ISO systems

Essential Technical skills and abilities

  • Knowledge of Windows and Office bases applications; Word, Excel, PowerPoint
  • 'A' Level or equivalent
  • Ability to organise and prioritise workloads
  • Previous work experience, ideally in a customer service environment

Emotional skills and abilities

  • Capable of handling multiple tasks at the same time
  • Capable of working effectively in a team environment
  • Able to communicate effectively at all levels

What we offer

  • Purposeful & inclusive work environment
  • Dynamic culture in which customers are at the forefront
  • Being part of a highly qualified team that is committed to excellence
  • Access to cutting-edge expertise through which you canmake positive impact in the world around us­­

Oxford Diagnostic Laboratories (ODL) is the sample testing service offered by Oxford Immunotec Ltd (OI). The service specialises in the analysis of T cells to aid the diagnosis and investigation of infectious diseases using Oxford Immunotec's own T-SPOT technology as well as innovative research techniques. ODL provides a diagnostic service to UK clinical services as well as participating in ground-breaking research including collaboration with vaccine development companies.

#LI-EME



  • Abingdon, Oxfordshire, United Kingdom Revvity Full time

    Job Description Customer Experience Assistant Location Abingdon : We are currently looking to hire a Customer Experience Assistant to join us on a Fixed Term Contract of approx. 12 months. This position sits within the Customer Experience Team and is specifically responsible for supporting the routine testing service and laboratory operations. Role...

  • Accounts Assistant

    6 days ago


    Abingdon, Oxfordshire, United Kingdom FryerMiles Full time

    Accounts Assistant - £15 - £17 per hour (Via Umbrella) - Temporary - Abingdon - HybridFryerMiles are delighted to be working with an industry leading business based in Abingdon, Oxfordshire to assist with their recruitment of an accounts assistant on a temporary basis for 6 months.Key Responsibilities:Processing accounts payable invoices to ensure timely...

  • Laboratory Assistant

    3 weeks ago


    Abingdon, Oxfordshire, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...


  • Abingdon, Oxfordshire, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.The Opportunity Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry...


  • Abingdon, Oxfordshire, United Kingdom Adaptimmune Full time

    Adaptimmune is a fully integrated cell therapy company, designed and built from the ground up with four U.K.- and U.S.-based biotechnology hub locations. Our comprehensive capabilities and teams include preclinical research, clinical development, translational sciences, autologous and allogeneic manufacturing, and in-house commercial and corporate...

  • Hotel Administrator

    2 weeks ago


    Abingdon, Oxfordshire, United Kingdom Edge Hotel Group Full time

    Hotel Administrator Edge Hotel Group (EHG) - No.192 Oxford & Old Abbey House Hotel Location: Oxfordshire, UK Type: Full time, permanent Salary: £20K-£24K depending on experience Start Date: 1st May 2024 (TBC) A brilliant opportunity to join our rapidly growing business providing quality technology led hotel accommodation in and around Oxfordshire. As...


  • Abingdon, Oxfordshire, United Kingdom Abbott Full time

    Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.The position of Senior FP&A Analyst is within our International...


  • Abingdon, Oxfordshire, United Kingdom IN2 Consult Full time

    Accounts Payable & Accounts Receivable Clerk (Contract)(Hybrid Work Model: Three Days On-Site)Location:Abingdon - Competitive Hourly RateWe are currently partnered with a globally renowned biotech company committed to supporting healthcare through cutting-edge medical innovations. In order to bolster the strength of their finance team and sustain their...


  • Abingdon, Oxfordshire, United Kingdom Abbott Laboratories Full time

    About AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at Abbott At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will...


  • Abingdon, United Kingdom Revvity Full time

    We are currently looking to hire a Customer Experience Assistant to join us on a Fixed Term Contract of approx. 12 months. This position sits within the Customer Experience Team and is specifically responsible for supporting the routine testing service and laboratory operations. **Role description** - The role will be responsible for administration support...


  • Abingdon, United Kingdom Revvity Full time

    Job Description Customer Experience Assistant Location Abingdon : We are currently looking to hire a Customer Experience Assistant to join us on a Fixed Term Contract of approx. 12 months. This position sits within the Customer Experience Team and is specifically responsible for supporting the routine testing service and laboratory operations. Role...


  • Abingdon, United Kingdom Revvity Full time

    We are currently looking to hire a Customer Experience Assistant to join us on a Fixed Term Contract of approx. 12 months. This position sits within the Customer Experience Team and is specifically responsible for supporting the routine testing service and laboratory operations. Role description The role will be responsible for administration support...


  • Abingdon, Oxfordshire, United Kingdom Jurni Limited Full time

    Customer Experience Administrator At Jurni Leasing, we’re growing fast. We are one of the UK’s largest vehicle leasing brokers with offices across the country. We have access to all vehicle manufacturers and funders, enabling us to provide our customers with any vehicle anywhere, anytime, anyhow. We are looking for smart, talented, fun and committed...


  • Abingdon, United Kingdom Berry Recruitment Full time

    We have a Client who are local success story in Building services, and they want to expand the customer service team - working on the phone dealing with customers and booking engineering appointments. Its a great team - and they offer opportunity for progression into engineering, estimating and management. Working Hours: 08:30 - 17:30pm Are you an...


  • Abingdon, United Kingdom The Bridle Group Full time

    The Bridle Group are one of the UK’s leading Vehicle Leasing Car Specialists and we are expanding very quickly and looking for the right people to come and join our Customer Services Team. As a Customer Service Advisor you will provide excellent customer service and handle a wide range of administrative and customer service related tasks. You will be a...


  • Abingdon, United Kingdom Tate Full time

    **Customer Service Specialist** **Tate recruitment**are delighted to be working alongside a well known company who are a leading international events, digital services and academic knowledge group. This role will be work as an integral part of the department by providing outstanding customer service to their internal and external customers in accordance...


  • Abingdon, United Kingdom The Burford Recruitment Company Ltd Full time

    The Burford Recruitment Company are delighted to be working again with a great company located in Abingdon who are looking to add to their busy and friendly Customer Services team. This fantastic role offers hybrid working, a generous holiday package and career progression opportunities! As a Customer Services Executive, your remit will be to ensure the...

  • Collections Assistant

    13 hours ago


    Abingdon, United Kingdom Marks Sattin Full time

    Marks Sattin is working in partnership with an organisation in the Pharma industry to recruit a Collection Assistant. This is a 3-6 month contract paying around £15 (Umbrella).Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below.The role would be a to support the wider transactional team...


  • Abingdon, United Kingdom Marks Sattin Full time

    Job DescriptionMarks Sattin is working in partnership with an organisation in the Pharma industry to recruit a Collection Assistant. This is a 3-6 month contract paying around £15 (Umbrella).The role would be a to support the wider transactional team and specifically within the credit control side of the organisation.Collections Assistant Key...

  • Collections Assistant

    2 weeks ago


    Abingdon, United Kingdom Marks Sattin Full time

    Marks Sattin is working in partnership with an organisation in the Pharma industry to recruit a Collection Assistant. This is a 3-6 month contract paying around £15 (Umbrella).The role would be a to support the wider transactional team and specifically within the credit control side of the organisation.Collections Assistant Key Responsibilities...

  • Category Assistant

    2 days ago


    Abingdon, United Kingdom The Recruitment Group Full time

    We are delighted to be assisting a distribution company based in Abingdon with their search for a Category Manager Assistant.Our client, a leading supplier in their field aims to give their customers an outstanding service together with a broad product choice.As the Category Manager Assistant, you will assist category managers with the implementation of new...

  • Category Assistant

    1 day ago


    Abingdon, United Kingdom The Recruitment Group Full time

    We are delighted to be assisting a distribution company based in Abingdon with their search for a Category Manager Assistant.Our client, a leading supplier in their field aims to give their customers an outstanding service together with a broad product choice.As the Category Manager Assistant, you will assist category managers with the implementation of new...


  • Abingdon, United Kingdom Mars Recruitment Full time

    **Receptionist / HR Assistant, Marcham, £12 per hour, 3-6 months**: A global high-tech manufacturer is looking to recruit a temporary **Receptionist / HR Assistant **for a period of six months which may turn into being a permanent position. This temporary **Receptionist / HR Assistant** role isperfectly split with half of your week covering reception duties...

  • Marketing Assistant

    2 days ago


    Abingdon, United Kingdom The Recruitment Group Full time

    We are delighted to be assisting a distribution company based in Abingdon with their search for a Marketing AssistantOur client, a leading supplier in their field aims to give their customers an outstanding service together with a broad product choice.As the Marketing Assistant you will support the Marketing Manager in carrying out the trade marketing...

  • Housing Assistant

    1 week ago


    Abingdon, United Kingdom South Oxfordshire District Council Full time

    **Salary and grade**: £24,760 per annum, Grade 3 **Duration of role**: Fixed term - 1 year **Hours per week**: Full-time - 37 hours per week - Monday to Friday **Location**: Hybrid, Office base Abingdon **Closing date**: 23 June 2023 **Interviews**: 29 June 2023 The aim of the housing needs team is to ensure that people in housing need have access to the...

  • Housing Assistant

    7 days ago


    Abingdon, United Kingdom South Oxfordshire District Council Full time

    **Salary and grade**: £24,760 per annum, Grade 3 **Duration of role**: Fixed term - 1 year **Hours per week**: Full-time - 37 hours per week - Monday to Friday **Location**: Hybrid, Office base Abingdon **Closing date**: 23 June 2023 **Interviews**: 29 June 2023 The aim of the housing needs team is to ensure that people in housing need have access to...

  • Accounts Assistant

    4 weeks ago


    Abingdon, United Kingdom FryerMiles Full time

    Accounts Assistant - £15 - £17 per hour (Via Umbrella) - Temporary - Abingdon - HybridFryerMiles are delighted to be working with an industry leading business based in Abingdon, Oxfordshire to assist with their recruitment of an accounts assistant on a temporary basis for 6 months.Key Responsibilities:Processing accounts payable invoices to ensure timely...


  • Abingdon, United Kingdom South Oxfordshire District Council Full time

    **Customer Service Advisor** **Salary and grade**: £24,760 - Grade 3 progression possible to Grade 4 **Duration of role: Permanent** **Hours per week**: 37 hours per week **Location**: Hybrid working - working at home and at Abbey House, Abingdon on a rota basis. This is an exciting opportunity to join the Customer Service Team within South Oxfordshire and...


  • Abingdon, United Kingdom South Oxfordshire District Council Full time

    Job Advert **Customer Service Advisor** Salary and grade: £24,760 - Grade 3 progression possible to Grade 4 Duration of role: Permanent Hours per week: 37 hours per week Location: Hybrid working - working at home and at Abbey House, Abingdon on a rota basis. This is an exciting opportunity to join the Customer Service Team within South Oxfordshire and...