EU Trust

2 months ago

London, Greater London, United Kingdom Amazon Full time


Have you ever ordered a product on Amazon and when that box with the smiley arrived wondered about its journey till your doorstep? Have you asked where it came from and how much it cost Amazon to deliver it to you? If so, the Amazon Logistics, Last Mile team is the right team for you.

As Amazon constantly works to be the most customer-centric company on earth, a key element of customer experience is how we fulfill and deliver their orders.

Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible through a world class last mile operation.

To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services.

The EU Last Mile Trust and Safety Team (EU T&S) manages multiple programs as part of the Delivery Service Partner (DSP) organisation within Amazon Logistics.

These programs focus on continuous improvement around safety, third party provider compliance and customer trust in the last mile of Delivery Operations.

The EU Trust and Safety Specialist role is an integral part of our operations team, performing investigations and research to inform decision making and appropriate actions for EU Trust and Safety Programs.

This role requires flexibility to work on shifts, including weekends.

Key job responsibilities

  • Manage escalations/claims across Europe in partnership with our third party provider and internal business teams, meeting the expected quality and Service-Level Agreements (SLAs).
  • Monitor and audit third party performance in resolving customer/partner claims and identifying where any misses may have occurred.
  • Ensure the third-party provider is compliant with Amazon's procedures and SLAs while achieving quality and performance metrics.
  • Contribute to process improvement initiatives and support colleagues to increase quality and productivity.
  • Escalate unresolved issues, unclear processes and guidelines to the Management Team and work continuously to improve customer satisfaction.
  • Provide feedback and information about new emerging issues from customers to the Management Team.
  • Leverage team knowledge to help resolve recurring customer/third party provider issues.
  • Communicate with both internal and external customers and stakeholders, by adjusting the communication style to the audience.
BASIC QUALIFICATIONS

C1 in English, Dutch and German.
Experience with MS Word, Excel, OneNote, Outlook

PREFERRED QUALIFICATIONS

Bachelor's degree or equivalent experience of administrative work
Experience in dealing with customers and managing stakeholders in a small to medium organization
Experience in investigating escalations

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

For individuals with disabilities who would like to request an accommodation, please visit

  • EU Customer Trust Communications Lead

    6 days ago

    London, Greater London, United Kingdom Amazon UK Services Ltd. Full time

    About the Role:Amazon UK Services Ltd. is seeking a highly skilled and experienced Public Relations Specialist to join our team. As a key member of the Selling Partner Services (SPS) Communications team, you will be responsible for leading communications and PR support throughout the EU for customer trust-related topics.Key Responsibilities:Develop and...

  • UK/EU Competition Law Specialist

    6 days ago

    London, Greater London, United Kingdom Nicholas Scott Global Legal Recruitment Full time

    Job Opportunity: We are seeking a highly skilled Competition Lawyer to join our team at Nicholas Scott Global Legal Recruitment.About the Role:The successful candidate will be a 3 to 6 years' PQE Anti-Trust/Competition Lawyer with strong experience in antitrust law. They will be responsible for handling complex UK/EU Antitrust and UK/EU Competition cases,...

  • UK/EU Competition Law Specialist

    4 days ago

    London, Greater London, United Kingdom Nicholas Scott Global Legal Recruitment Full time

    Job Opportunity: We are seeking a highly skilled Competition Lawyer to join our team at Nicholas Scott Global Legal Recruitment.About the Role:The successful candidate will be a 3 to 6 years' PQE Anti-Trust/Competition Lawyer with strong experience in antitrust law. They will be responsible for handling complex UK/EU Antitrust and UK/EU Competition cases,...

  • UK/EU Competition Specialist

    6 days ago

    London, Greater London, United Kingdom Nicholas Scott Global Legal Recruitment Full time

    Job OpportunityNicholas Scott Global Legal Recruitment is seeking a highly skilled Competition Lawyer to join our team in London.About the RoleWe are working with a leading US Law Firm to find a talented Anti-Trust Expert with 3 to 6 years of post-qualification experience in the London market. The ideal candidate will have strong experience in antitrust and...

  • UK/EU Competition Specialist

    4 days ago

    London, Greater London, United Kingdom Nicholas Scott Global Legal Recruitment Full time

    Job OpportunityNicholas Scott Global Legal Recruitment is seeking a highly skilled Competition Lawyer to join our team in London.About the RoleWe are working with a leading US Law Firm to find a talented Anti-Trust Expert with 3 to 6 years of post-qualification experience in the London market. The ideal candidate will have strong experience in antitrust and...

  • EU/UK Qualified Solicitor

    6 days ago

    London, Greater London, United Kingdom G2 Legal Full time

    Job SummaryWe are seeking a highly experienced EU/UK qualified solicitor to join our team at G2 Legal as a Senior Legal Counsel - Content Regulatory Expert. This is a 12-month maternity cover position that will provide support to our growing Trust and Safety organisation.Key ResponsibilitiesProvide expert advice on laws and regulations relating to content...

  • EU/UK Qualified Solicitor

    5 days ago

    London, Greater London, United Kingdom G2 Legal Full time

    Job Overview:We are seeking a highly experienced EU/UK qualified solicitor to join our team at G2 Legal as a Senior Legal Counsel - Content Regulatory Counsel. This is a 12-month maternity cover position that will provide an opportunity to work with a large technology company based in London.Key Responsibilities:Advise on laws and regulations related to...

  • Associate Vice President

    3 weeks ago

    London, Greater London, United Kingdom Scaleneworks EU Full time

    Sales Leadership Position - Healthcare Research & Analytics ServicesScaleneworks EU is seeking a seasoned sales executive to lead the healthcare Research & Analytics (R&A) service revenue streams for designated accounts across Europe. The main objective is to drive new business revenue and enhance strategic accounts to a potential of $1 million by working...

  • Senior Vice President

    3 weeks ago

    London, Greater London, United Kingdom Scaleneworks EU Full time

    Leadership Position in Healthcare Analytics SalesScaleneworks EU is seeking a seasoned sales executive to lead the healthcare Research & Analytics (R&A) service revenue generation for select accounts across Europe. This pivotal role is centered on driving new business growth and enhancing strategic partnerships, aiming for a revenue potential of $1 million...

  • Amazon Security Assurance Manager

    4 days ago

    London, Greater London, United Kingdom Amazon Business EU SARL (UK) Full time

    About the RoleWe are seeking a highly motivated and experienced Security Assurance Manager to join our team at Amazon Business EU SARL (UK). As a key member of our security organization, you will play a critical role in ensuring the security and compliance of our products and services.Key ResponsibilitiesDevelop and maintain a deep understanding of Amazon's...

  • Amazon Security Assurance Manager

    4 days ago

    London, Greater London, United Kingdom Amazon Business EU SARL (UK) Full time

    About the RoleWe are seeking a highly motivated and experienced Security Assurance Manager to join our team at Amazon Business EU SARL (UK). As a key member of our security organization, you will play a critical role in ensuring the security and compliance of our products and services.Key ResponsibilitiesDevelop and maintain a deep understanding of Amazon's...

  • Head of EU Compliance

    6 days ago

    London, Greater London, United Kingdom Amazon Full time

    About the RoleAs a key member of the Amazon team, you will play a critical role in ensuring the company's compliance with the EU Digital Services Act. This involves overseeing the strategic and tactical management of Amazon's compliance with the Act, interfacing with regulators, and driving ongoing reporting and risk assessment for the company.Key...

  • Head of EU Compliance

    4 days ago

    London, Greater London, United Kingdom Amazon Full time

    About the RoleAs a key member of the Amazon team, you will play a critical role in ensuring the company's compliance with the EU Digital Services Act. This involves overseeing the strategic and tactical management of Amazon's compliance with the Act, interfacing with regulators, and driving ongoing reporting and risk assessment for the company.Key...

  • Healthcare Analytics Sales Leader

    16 hours ago

    London, Greater London, United Kingdom Scaleneworks EU Full time

    Job SummaryScaleneworks EU is seeking a seasoned sales leader to oversee healthcare Research & Analytics (R&A) service revenues for targeted accounts in Europe. The ideal candidate will have a proven track record in creating new business revenues and growing strategic accounts to $1 million potential.Key ResponsibilitiesBusiness DevelopmentIdentify potential...

  • Healthcare Analytics Sales Leader

    13 hours ago

    London, Greater London, United Kingdom Scaleneworks EU Full time

    Job SummaryScaleneworks EU is seeking a seasoned sales leader to oversee healthcare Research & Analytics (R&A) service revenues for targeted accounts in Europe. The ideal candidate will have a proven track record in creating new business revenues and growing strategic accounts to $1 million potential.Key ResponsibilitiesBusiness DevelopmentIdentify potential...

  • Business Development Manager

    4 days ago

    London, Greater London, United Kingdom Jomablue Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team in London. As a key member of our European expansion team, you will be responsible for driving revenue growth and establishing our brand presence across the EU region.Key ResponsibilitiesMarket Expansion: Identify and target new business...

  • Business Development Manager

    4 days ago

    London, Greater London, United Kingdom Jomablue Full time

    About the RoleWe are seeking a highly motivated and experienced Business Development Manager to join our team in London. As a key member of our European expansion team, you will be responsible for driving revenue growth and establishing our brand presence across the EU region.Key ResponsibilitiesMarket Expansion: Identify and target new business...

  • Clinical Trust Grade Practitioner

    3 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Exciting Career Opportunity: Trust Grade Medical Officer at North Middlesex University Hospital NHS TrustWe invite you to become part of a dynamic and diverse healthcare team at our facility in North London. We are seeking Trust Grade Medical Officers to engage in various clinical specialties, including Acute Medicine, Geriatric Care, and Renal Health....

  • Trust Grade Medical Officer

    3 weeks ago

    London, Greater London, United Kingdom North Middlesex University Hospital Full time

    Exciting Career Opportunity: Trust Grade Medical Officer at North Middlesex University Hospital NHS TrustWe invite you to become part of a dynamic and diverse healthcare environment at North Middlesex University Hospital. We are currently seeking Trust Grade Medical Officers to engage in various medical disciplines, including Acute Medicine, Geriatric Care,...

  • Public Affairs Officer

    1 month ago

    London, Greater London, United Kingdom Dogs Trust Full time

    Are you an experienced Public Affairs professional with a passion for dogs? We're looking for a Public Affairs Officer to support the important work we do to ensure policy makers consider dog welfare in their decision making.About this roleAs Public Affairs Officer, you'll:contribute to the delivery of our ambitious public affairs programme across...