Team Manager in Newport

1 month ago

Newport, Newport, United Kingdom DAC Beachcroft LLP Full time

Our credit hire team works with over 40 insurance companies and self-insured corporates. The team deals with all aspects of defendant credit hire dispute resolution, providing an end to end solution.

The team also provides pre-emptive advice on these issues whilst also assisting clients formulate their own strategies.

The team deals with credit hire claims from small track to multi track including fraudulent credit hire claims. Our team will also deal with liability, indemnity and associated losses including personal injury, credit repair and diminution.

The team has a progressive approach and a market leading reputation for not simply tackling the claims themselves from a litigation perspective, but also for tracking and analysing behaviours and trends with a view to providing insurers with bespoke strategies and changing market behaviours.

What's in it for you?

  • High levels of flexibility and a great work life balance.
  • A well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
  • Opportunities for growth and progression including professional funding
  • In person and remote social events
  • Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities

We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role and being part of our culture, but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles

What you will do

Direct line management of any Supervisor who reports directly into them, including responsibility for:

  • Undertaking annual and interim performance review discussions of the Supervisor, to review overall performance, progress against objectives, behavioural compliance, development and career progression opportunities
  • Absence management of the Supervisor, including conducting return to work interviews
  • Cascading and communicating information and supporting the Team Partners with the running of DRIVE and CONNECT meetings
  • Induction of new Supervisors and ensuring that the team's induction processes and documents are regularly reviewed and updated to remain up to date
  • Motivating and engaging the team, as well as overseeing the well-being of the workforce
  • Identifying and recognising positive performance and behaviours
  • To be directly responsible for driving and improving financial performance of the Supervisors and their teams through effective management and support of Supervisors

Specific accountability for driving performance in the following areas:

  • Ensuring internal and external SLAs and KPIs are communicated, met or exceeded and the work of the team is of the highest standard to exceed client expectations
  • Collective team achievement of agreed financial targets
  • Ensuring that Supervisors and their teams deliver prompt billing, including the need for timely bill production, appropriate write off of WIP and chasing of outstanding debt
  • Ensuring that Supervisors and their teams overall provision of MI is timely and accurate, through regularly analysing and acting on MI error reports, carrying out monthly MI audits and providing feedback to Supervisors on any issues to address with fee earners
  • Ensuring that Supervisors are effectively managing, coaching and technically supervising fee earners
  • Carrying out daily whiteboard meetings, updating attendance and occupancy tool and sustaining the Op Ex way of working (as applicable to team)
  • Ensuring any performance or conduct issues in respect of individual fee earners are proactively identified and addressed by the Supervisor, with support from the Team Partner, Operations Manager and HR as appropriate
  • Liaising closely with Operations Managers on any issues arising and the day to day management of billing / debt / WIP / Unbilled disbursements / credit balances
  • Ensuring any escalated risk or compliance issues that are raised by Supervisors within a case are addressed, managed and escalated to the relevant Client Relationship Partner, Team Partner/ Associate, Head of Product, Head of Services, Operations Manager and Practice Governance & Risk
  • Effective allocation of work amongst the team to meet the skills and technical knowledge of the individuals in the team, whilst ensuring work is carried out profitably for the business and client
  • Responsibility for all recruitment activities within the team, apart from authorisation, working alongside the Recruitment Team and Operations Manager and supported by the Supervisor
  • Implementing the supervisory process for both Supervisors and their fee earners, in line with the strategy agreed with the Team Partner and Operations Manager
  • Responsibility for liaising with the Team Partner and Operations Manager in relation to capacity planning
  • Overall accountability for ensuring the Supervisors carry out their roles effectively, providing cover for the Supervisors during absence or supporting Supervisors who are developing into the role
  • Responsibility for encouraging innovative ideas and ensuring that a culture of continuous improvement develops

Who you are

  • Previous team management and / or supervision experience
  • A high level of personal compliance with DAC Beachcroft Group protocols and procedures
  • A high level of personal compliance with client SLAs, protocols and KPIs
  • Evidence of achievement of personal financial performance
  • A sound understanding of commercial management and financial delivery
  • Keen eye for detail to ensure data produced by the team is accurate and can be used to identify trends
  • Evidence of strong people management skills including the ability to motivate, coach and mentor team members at all levels
  • Organised and able to handle multiple demands and deadlines simultaneously
  • Able to communicate confidently orally and in writing at all levels

About DAC Beachcroft

We are a leading international legal business with over 2,900 colleagues and a diverse range of capabilities. We have 11 offices in the UK as well as offices in Dublin, Madrid, Paris, Milan, Rome, Singapore, Argentina Chile, Colombia, Mexico and Miami. We also have associations/alliances with firms in Malaysia, Brazil, Peru, Central America, the USA, Australia and Germany.

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