IT Helpdesk Technician

2 weeks ago

Burgess Hill, West Sussex, United Kingdom BCT Resourcing Full time

Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.

You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years' experience in a relevant IT role – education sector would be a bonus.

The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology.

The successful candidate will be working with a broad range of technologies including:
Office 365 and Azure ADiOS and MacOSMobile Device Management (Microsoft Intune)

Windows Server (2019/2022) and Desktop (10/11)PowerShellVirtual Servers (vSphere & VMWare)Wired and Wireless Networks (Aruba, Cisco and VLANs)VOIP Telephony (3CX)Filtering, Firewall and VPN (Smoothwall)CCTV (Hikvision)Mobile Device Management (Intune and Mostyle)Door Control (Paxton and IDStore)Active Directory, DNS, DHCP, Group PolicyPrint Management (PaperCut MF)Classroom TechnologiesUnderstanding of networking principlesKnowledge of:
Windows 10/11 Desktop SupportWindows Server 2019/2022 ServerVirtual Machines (ideally VMWare and/or Hyper-V)Active Directory, DNS, DHCP, and Group PolicyWired & Wireless Networking (ideally Aruba and/or Cisco)Switching and routing, VLANS, wireless networkingMobile Device Management (ideally Microsoft Intune and/or Mosyle)MacOS and iOSPrint Management (ideally PaperCut MF)VOIP (ideally 3CX)Door Access Control (ideally Paxton and/or IDStore)Firewalls, Filtering and VPNs (ideally Smoothwall)CCTV (ideally Hikvision)PowerShell and Scripting

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