Senior IT Helpdesk Technician. Job in Burgess Hill Education

4 weeks ago

Burgess Hill, United Kingdom Solutions 2 Recruitment Full time

Our technology focussed secondary school and sixth form are looking for a Senior IT Helpdesk Technician to join the team in providing second line support for staff, students, parents and other stake holders This is a fantastic developmental opportunity for anyone who is keen to develop their existing skills in a wide range of technologies whilst working in a highly successful, technology focussed environment.

Monday to Friday - 37 hours per week - excellent benefits.

You will need a minimum of level 3, or preferably level 4 in an IT related subject (A-Levels/ BTEC or apprenticeship) At least 2 years experience in a relevant IT role education sector would be a bonus.

The postholder will join a dynamic, friendly, and supportive team within a school that is known for being an investor in people and technology. The successful candidate will be working with a broad range of technologies including:

  • Office 365 and Azure AD
  • iOS and MacOS
  • Mobile Device Management (Microsoft Intune)
  • Windows Server (2019/2022) and Desktop (10/11)
  • PowerShell
  • Virtual Servers (vSphere & VMWare)
  • Wired and Wireless Networks (Aruba, Cisco and VLANs)
  • VOIP Telephony (3CX)
  • Filtering, Firewall and VPN (Smoothwall)
  • CCTV (Hikvision)
  • Mobile Device Management (Intune and Mostyle)
  • Door Control (Paxton and IDStore)
  • Active Directory, DNS, DHCP, Group Policy
  • Print Management (PaperCut MF)
  • Classroom Technologies
  • Understanding of networking principles
  • Knowledge of:
    • Windows 10/11 Desktop Support
    • Windows Server 2019/2022 Server
    • Virtual Machines (ideally VMWare and/or Hyper-V)
    • Active Directory, DNS, DHCP, and Group Policy
    • Wired & Wireless Networking (ideally Aruba and/or Cisco)
    • Switching and routing, VLANS, wireless networking
    • Mobile Device Management (ideally Microsoft Intune and/or Mosyle)
    • MacOS and iOS
    • Print Management (ideally PaperCut MF)
    • VOIP (ideally 3CX)
    • Door Access Control (ideally Paxton and/or IDStore)
    • Firewalls, Filtering and VPNs (ideally Smoothwall)
    • CCTV (ideally Hikvision)
    • PowerShell and Scripting
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