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Customer Support Advisor
2 months ago
We're hiring a Customer Support Advisor to join our incredible team
Customer-service is at the heart of everything we do, and this particular role is a critical first step into welcoming new people referred to us by their Job Centre Work Coaches.
You'll be working in a busy centre handling inbound and outbound calls, especially the initial warm three-way call with the Job Centre and the referred participant. Your role will be to obtain all the required information from the participant and to provide a welcoming and reassuring presence at the end of the phone. Your role is to provide a general support function throughout the participants employment journey.
This role is the pivotal first step to facilitate the smooth transition from 'warm handover' stage to programme start. You'll also be responding to other message types as required (email, SMS, etc).
Our ideal candidate will have proven experience in a customer service-related role as well as have the ability to thrive in a fast-paced and sometimes high-pressure environment. As we're not specifically looking for someone who ticks every box, direct experience in a call-centre is not as important as a welcoming and bubbly personality with experience of interacting with members of the public. You will need to know your way around a computer with excellent keyboard skills and be someone who thrives in a fast-paced and sometimes high-pressure environment.
This is a rewarding role that will allow you to utilise your current skills to influence, support and encourage others to build a future, and will also allow us to become better with your unique experiences.
As an organisation we deliver a range of Employability & Health contracts which support unemployed people back to work'. This job role forms part of our Restart Scheme
In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £23,088 to £22,500 per annum (dependent on experience) with these great additional benefits:
25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
2 Volunteer Days
Pension - 5% Employee 5% Employer
Healthcare Cash Plan, incl. 3 x salary life assurance
Annual Pay Review
Refer a Friend Scheme
Free access to BenefitHub - an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.
There's also the opportunity to progress your career within the Seetec Group.
Interested? There's an easy to apply route below to upload your CV
If you need any further information, talk to our experienced Internal Recruitment Team on
Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our employee owners. People are at the front, centre and heart of every service we provide and each decision we make.
What it means to be employee-owned.
What our people say.
Location: This is an office-based role, working in Exeter
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 24 July 2024
Promote the Employability programme positively.
Complete the pre-referral process (warm handover meeting)
Accurately record all information using our CRM system.
Research and clarify required information using available resources.
Complete and update administration reports.
For full job description follow the link: Customer Support Advisor
Skills and Experience
Excellent communication skills, both written and verbal.
Positive, service-oriented attitude with proven experience in a customer-service-related role.
Ability to foster and maintain positive relationships.
IT literate with familiarity in using MS Office products.
Willingness to work without direct supervision or as part of a team.
SEETEC PLUSS is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec Pluss supports individuals from all walks of life to enter and progress in the world of work.
We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.
As an organisation we are recruiting for a number of Employability contracts to support the unemployed back to work. This role will play a key part in contributing to the UK's economic recovery, 'Restart Scheme' which is a cornerstone of the government's 'Plan for Jobs' strategy and the expansion of the existing Work and Health programme (WHP_JETS).
Seetec Pluss is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.
Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us
Seetec Pluss is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
