Technical Account Manager

1 month ago


London, Greater London, United Kingdom Retool Full time

WHY WE'RE LOOKING FOR YOU:

Over the past year, our business has been expanding at breakneck speed and we've been taking on more, and larger, customers. We're looking to grow our post-sales team to partner closely with our strategic customers and help onboard them to the Retool platform. The ideal candidate for this role should be able to think about the growth strategy of an account and work with our customers through the technical details of deploying Retool at scale. If you have strong commercial instincts and enjoy engineering, you'll love this role.

WHAT YOU'LL DO:

Technical Account Managers at Retool are pivotal in ensuring the technical success of our most strategic accounts. With a deep understanding of our product and a passion for problem-solving, TAMs work closely with our customers to ensure they get the most out of Retool. From onboarding to identifying new use cases, teaching best practices, and addressing technical challenges, TAMs are the go-to technical experts for our customers.

This role is onsite 3x/wk in our London office near King's Cross.

WHO YOU'LL WORK WITH:

As a TAM, you'll collaborate with a dedicated account team, including account executives, professional services, sales engineers, and support engineers. Together, you'll work to ensure that customers are healthy and receiving value from their investment in Retool.

WHAT YOU'LL DO:

Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
Establish regular touchpoints to review customer usage, health, and expansion opportunities.
Advocate for the needs of our customers within Retool, ensuring their feedback shapes our product evolution.
Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
Address technical challenges in Retool by providing solutions directly or coordinating with our product engineering teams.
Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
Contribute to the growth and development of the TAM team by participating in the hiring process.

THE SKILLSET YOU'LL BRING:

2+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant.
Ability to navigate and solve open-ended technical challenges in dynamic environments.
Proven capability to address technical concerns and provide solutions in real-time customer discussions.
Experience building applications with SQL, Javascript, and APIs.
Familiarity with both front-end and back-end development concepts.
Exceptional written and verbal communication skills.
Spanish or French speaking is a plus.

Retool focuses on Enterprise Software, Business Productivity, Productivity Software, Developer Tools, and Software Engineering. Their company has offices in San Francisco. They have a large team that's between employees. To date, Retool has raised $45M of funding; their latest round was closed on July 2022 at a valuation of $3.2B.
You can view their website at or find them on Twitter, LinkedIn, and Product Hunt.

  • London, Greater London, United Kingdom Mastercard Full time

    Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • London, Greater London, United Kingdom Mazars in UK Full time

    At Mazars you will feel a real sense of purpose, helping to create a fair and prosperous world, working in a culture that encourages you to be your true self at work with a focus on flexibility, balance and wellbeing. Is this your next job Read the full description below to find out, and do not hesitate to make an application.You will also have the chance to...


  • London, Greater London, United Kingdom Barclay Simpson Full time

    Barclay Simpson is recruiting a Senior Technical Accountant for a major banking and financial services organisation in London.Working as part of the accounting and audit team, this role will apply accounting expertise to identify and mitigate risks to a range of organisations.The suitable candidate for this position will be a qualified accountant with...


  • London, Greater London, United Kingdom AXA Group Full time

    Global Head of Technical Accounting, ReinsuranceLondonThe Global Head of Technical Accounting for Reinsurance will have excellent technical reinsurance competance and experience, and will be responsible for the governance, continuous improvement and service excellence for our global reinsurance technical accounting. The role will work with regional and...


  • London, Greater London, United Kingdom Samba TV Full time

    At Samba TV, we are on a mission to fundamentally change television viewing for everyone.We are doing this by leveraging our data to enable advertisers to engage and measure TV viewers across all their devices.We have an amazing story with a unique perspective formed by innovative technology.Samba TV is looking for a strategic Account Manager for our UK...


  • London, Greater London, United Kingdom NatWest Group Full time

    Join us as a Hedge Accounting ManagerIn this key role, you'll be managing the profit and loss volatility generated by derivative hedging instruments using a range of methodologiesWe'll look to you to manage the hedge accounting processes of the bank and the controls frameworkWorking in a fast-paced environment, you'll benefit from great variety in your work...

  • Accounting Manager

    4 weeks ago


    London, Greater London, United Kingdom DataBricks Full time

    GAQ125R12 This role is hybrid. You will come to our office in London at least once a week. As the Technical Accounting Manager at Databricks, you will play a key role in refining our financial operations and ensuring adherence to accounting standards. Your responsibilities include both technical accounting and financial reporting, where you'll offer vital...


  • London, Greater London, United Kingdom LMA Full time

    Are you a fully qualified accountant with experience in Management Accounting from a service industry? The company, based in the City, is looking for a forward thinking, self-driven individual with a positive outlook to join their Finance team. You will have the opportunity to be involved with streamlining current processes and procedures. Reporting to the...


  • London, Greater London, United Kingdom KPMG Full time

    Job descriptionWe have an exciting opportunity for a Manager to join our rapidly expanding Accounting Advisory Services (AAS) team. The team provides specialist IFRS, UK GAAP, and US GAAP accounting and financial reporting advice to clients across a range of complex accounting issues.You will work across a diverse range of projects, varying in magnitude and...

  • Management Accountant

    1 month ago


    London, Greater London, United Kingdom McQueens Flowers Full time

    A fast growth design and events business in their search for an ambitious Finance professional to join their expanding team. As the business moves from a start-up into a more well-established business, this role will be vital in ensuring the company's future growth. In this role, you will be owning the day-to-day technical finance and accounting function,...


  • London, Greater London, United Kingdom Energy Jobline ZR Full time

    Job DescriptionCheck below to see if you have what is needed for this opportunity, and if so, make an application asap.Chainlane develops a unique RFID-cloud-based platform that changes the way traditional retailers operate their business and sell their products.As our sales pipeline and client base are growing rapidly, with the largest companies in the...


  • London, Greater London, United Kingdom Aardvark Swift Full time

    Job descriptionWe're supporting a AAA studio in South London as they look to bring onboard a Technical Project Manager to take on the responsibility for the studio's centralised core technology. As Technical Project Manager you will lead and drive overall project development plans, focused on team performance and health while executing the ongoing vision for...

  • Accounts Manager

    3 weeks ago


    London, Greater London, United Kingdom AJ Chambers Full time

    Accounts Manager AJ Chambers are partnered with a Top 50 Firm in London who are hiring for an Accounts Manager. This is a fantastic opportunity for a Manager to join our busy Accounts team. The ideal candidate will be ICAEW qualified, with 5+ years PQE and 12 months experience at operating at a similar level and with a broad client portfolio background. ?...

  • Technical Manager

    1 day ago


    London, Greater London, United Kingdom Strategic Resources European Recruitment Consultants Ltd Full time

    TECHNICAL MANAGEROur client, a Major Oil and Gas Operator is seeking a Technical Manager. This is a Permanent staff role based in London and attendance in the office is expected at 3 days per week. Previous experience in the offshore wind industry is essential.Reports to: Senior Project Manager within the business and the JV structure.Job Dimensions:Direct...


  • London, Greater London, United Kingdom Trellix Full time

    Job Title:Enterprise Account ManagerRole Overview:Account ManagerThe Sales Account Manager will be responsible for driving sales and incremental bookings of a complex suite of Skyhigh Security products, solutions, and services within the assigned geography. The role requires in-depth knowledge of Skyhigh Security technologies, intuitive information on the...

  • Technical Manager

    3 weeks ago


    London, Greater London, United Kingdom King's College London Full time

    About usThe Faculty of Natural, Mathematical & Engineering Sciences (NMES) is a vibrant faculty based in the heart of London with a long tradition of world-leading research and teaching in physics, mathematics, chemistry, informatics and engineering. This role presents an exciting opportunity to lead a technical team in supporting the delivery of...

  • Technical Manager

    6 days ago


    London, Greater London, United Kingdom King's College London Full time

    About usThe Faculty of Natural, Mathematical & Engineering Sciences (NMES) is a vibrant faculty based in the heart of London with a long tradition of world-leading research and teaching in physics, mathematics, chemistry, informatics and engineering. This role presents an exciting opportunity to lead a technical team in supporting the delivery of...

  • Technical Manager

    2 days ago


    London, Greater London, United Kingdom TripAdvisor Full time

    About ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been...

  • Technical Manager

    3 weeks ago


    London, Greater London, United Kingdom TripAdvisor Full time

    About ViatorViator, a Tripadvisor company, is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300,000+ travel experiences to explore-everything from simple tours to extreme adventures (and all the niche, interesting stuff in between)-making memories that will last a lifetime has never been...

  • Technical Manager

    1 day ago


    London, Greater London, United Kingdom Imperial College London Full time

    Job Summary­­­Are you an experienced Technician or Research Engineer looking to progress your career into management?The Department of Mechanical Engineering is seeking a Technical Manager for their Mechanics of Materials Research Division.The postholder will be responsible for the overall efficiency of the research laboratories and line managing other...