Technical Account Manager

2 weeks ago

London, Greater London, United Kingdom Mastercard Full time

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion ) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Technical Account Manager

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect

and power an inclusive, digital economy that benefits everyone, everywhere by making

transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships

and passion, our innovations and solutions help individuals, financial institutions, governments,

and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our

company. With connections across more than 210 countries and territories, we are building a

sustainable world that unlocks priceless possibilities for all.

Overview

Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator. A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you'll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield's customers.

Role

Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product

Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer's purchase(s) of Dynamic Yield products

Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution

Partner with the Engineering and Development teams to resolve customer issues

All About You

BS in Computer Science or equivalent experience

Must have technical client-facing experience or 2+ years front end developer experience

Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)

Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment

Familiarity with e-commerce specific terms and configuration is preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

  • Abide by Mastercard's security policies and practices;
  • Ensure the confidentiality and integrity of the information being accessed;
  • Report any suspected information security violation or breach, and
  • Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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