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Assistant Housing Choice Officer

3 months ago

East Sheen, Greater London, United Kingdom Vox Network Consultants Full time

Role Purpose
  • To provide a customer focused choice based lettings service to the public, through engagement with statutory and voluntary agencies developing partnerships to promote equal access to housing and related services.
  • To support vulnerable households achieve ease of access to council services and work to reduce the number of homeless households in temporary accommodations by promoting other viable options for rehousing.
Responsibilities
  • To provide a customer focused service that has regard to the Equalities Act 2010
  • To assist vulnerable households to access the choice based lettings scheme with ease and to work closely with partner agencies to achieve this
  • Assisting applicants with the different stages of the application process
  • Attending partner agency workshops, advice sessions or meetings (representing the team where necessary) with the aim of sharing information and promoting ease of access to the choice based lettings service
  • Undertaking priority assessments of need and Part 6 reviews in accordance with the allocations policy
  • To develop the choice based lettings scheme through the development of procedures and online content
  • To answer correspondence within corporate timescales
  • To coordinate the annual review of the Housing register, ensuring data is kept up to date
Requirements
  • knowledge of the legislation regarding a local authority's lettings schemes and homelessness, including code of guidance and case law
  • Knowledge of issues regarding access to inner-city housing
  • Knowledge of Equalities legislation and good practice and its application in relation to housing services
  • Experience working in a housing association or council is a requirement for this position
  • Experience of service delivery to members of the public preferably those in housing need
Contract
  • Monday to Friday 9am to 5pm
  • This is not a Hybrid position, only 1 Home working day, the rest of the days will be in the office.
  • The position is minimum 6 months
  • PAYE via Umbrella
If you are interested in this position AND meet the requirements, APPLY NOW