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Customer Service Admin
4 months ago
Pertemps Aylesbury is currently recruiting for a Customer Service Administrator to join our client based in Aylesbury.
The Customer Service Team sit at the heart of the company. Often the initial engagement for the customer journey starts here. You will have the opportunity to assist customers throughout their journey, providing a positive experience.
Thr right candidate will be highly organised and be able to demonstrate an ability to work flexibly, using your initiative and judgement to manage customer queries and expectations. The nature of the client work means that we are regularly dealing with vulnerable members of society and our team need to have the confidence, empathy, and understanding to talk effectively to these clients.
Hours: 8:30am-5:30pm
Salary: 26, ,500
Duties:
- Providing information and support to customers across a range of energy efficiency programmes and community scheme initiatives via telephone and email.
- Confidently a high volume of inbound telephone calls in line with our service level agreement, taking appropriate action to ensure customer/client satisfaction
- Delivering consistent excellence in customer service delivery
- Demonstrate confident and professional dealing with customer complaints.
- Document customer engagement across business platforms
- Working effectively with internal departments and industry partners to help deliver our full range of services.
- Ability to decide on the most appropriate means of communication (written and oral) and accurately deliver when updating, advising, and referring information to clients, customers, and industry partners.
- Recognising when to escalate queries and work opportunities to senior members of the team.
Requirements/Skills:
- Excellent verbal and written communication skills
- Calm and professional manner when dealing with complaints.
- Accuracy in reporting and administration
- Comfortable with using IT platforms.
- Ability to deal with difficult call
Company Benefits:
- 25 days + bank holidays
- 2 paid volunteering days
- Pension
- Life assurance
- Perkbox
If you would be interested in this role, please apply, or call Corinne at Pertemps Aylesbury.
