Employer Engagement Admin Apprentice

2 months ago


Cardiff, Cardiff, United Kingdom Serco UK Full time

Is this the right career for you?

Here at Serco, we are looking for an Employer Engagement Administration Apprentice to join us working within Serco's Employer Engagement team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face.

As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.

Day to day you'll be involved in:

  • To deliver consistently high levels of customer service when communicating with participants, Employers, and our supply chain partners.
  • To provide an exemplary first impression in this client facing role
  • Manage Employer relationships to a high standard, Data capture accurately and manage the database.
  • Provide feedback to our supply chain partners in a timely manner.
  • Day-to-day email and phone contact with participants, employers, and supply chain partners
  • Resolving issues
  • Contributing to team responsibilities including writing job specifications, screening participants, supporting on events, training courses, and completing tracker forms
  • Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.

What's in it for you?

We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.

  • Onsite learning is paid and completely transferable.
  • Pension scheme
  • 25 days annual leave
  • Health & Wellbeing Benefits
  • Opportunity to gain practical experience in a professional environment.
  • Full training and support provided.
  • A chance to work with a supportive and experienced team
  • A pathway to a potential career
  • Serco discounts which include cinema, online shopping discounts, leisure centre memberships, and much more


  • Cardiff, Cardiff, United Kingdom Serco Plc Full time

    Title: Employer Engagement Administration Apprentice Location: Hybrid Home / Cardiff – with Occasional TravelWorking Week: 37.5 hours per week, Monday – Friday, 09:00 – 17:30Salary: £18,299 per annum plus benefits & 25 days annual leaveApprenticeship Qualification: L3 Business AdminExpected Apprenticeship Duration: months Is this the right career for...


  • Cardiff, Cardiff, United Kingdom Serco Plc Full time

    Title: Employer Engagement Administration Apprentice Location: Hybrid Home / Cardiff – with Occasional TravelWorking Week: 37.5 hours per week, Monday – Friday, 09:00 – 17:30Salary: £18,299 per annum plus benefits & 25 days annual leaveApprenticeship Qualification: L3 Business AdminExpected Apprenticeship Duration: months Is this the right career for...


  • Cardiff, Cardiff, United Kingdom Serco Plc Full time

    Title: Business Support ApprenticeLocation: CardiffWorking Week: 37 hours per week, Monday - Friday, 09:00 - 17:00Salary: £17,680 per annum plus benefits & 25 days annual leaveApprenticeship Qualification: L3 Business AdminExpected Apprenticeship Duration: 12 monthsIs this the right career for you?As our new Business Support Apprentice, you will be required...


  • Cardiff, Cardiff, United Kingdom Serco UK Full time

    Is this the right career for you? Here at Serco, we are looking for a Business Support Apprentice team to join us working within the team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to...


  • Cardiff, Cardiff, United Kingdom Serco UK Full time

    Is this the right career for you? Here at Serco, we are looking for a Business Support Apprentice team to join us working within the team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to...


  • Cardiff, Cardiff, United Kingdom Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following...

  • Admin Support

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Acorn Recruitment Limited Full time

    Job title : Admin SupportSalary : £11.50 per hourLocation : Cardiff - HybridHours : 37.5Acorn is currently recruiting for an Admin support to support their clients complaints teamRequirements: Excellent Attention to detail Experience with working on multiple screens Extrapolating data and logging information and responses Experience working to deadlines...

  • Admin Officer

    4 weeks ago


    Cardiff, Cardiff, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it,...

  • Corporate Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The Service You will earn £19,100 per annum pro rata in this Apprentice role as we are Voluntary Living Wage Employer.**Our Learning Disability Complex Needs Day Service Team is looking to employ a Corporate Apprentice (Level 2) based at Cardiff Day Service, Pengam Road, Tremorfa, Cardiff CF24 2RR to contribute to our Service helping us to deliverThe...

  • IT Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Morgan Jones Full time

    IT ApprenticeSalary - £18,081Location - CardiffAre you looking to work for a respected and well known not for profit organisation dedicated to improving healthcare services?We have an amazing opportunity in Cardiff for an IT Apprentice to work for one of our clients, on a 12-month apprenticeship.Responsibilities Support the IT Department with ad hoc...

  • Apprentice Parts

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Honda Full time

    Automotive Apprentice Parts & Service Advisor - CARDIFF HONDAApprentice Rates of Pay ApplyAbout UsCardiff Honda is a member of the HSH Motor Group who are a trusted, family owned, independent Honda franchise dealer group who, for the past 18 years, has delivered a comprehensive and market leading customer experience.We are looking for an energetic individual...

  • Admin Assistant

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Essential Employment Full time

    Admin Assistant based in Cardiff and the rate is £11.39ph PAYEThis is a full time role working on a temporary contract.Employer Reference: RQ805091They will be dealing with daily queries regarding the scheme by managing the team mailbox, assisting with the duty rota and will need to be extremely organised with good writing and time management skills....

  • Corporate Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The Service You will earn £21,029 per annum working full time (37hrs), or £10.90 per hour pro rata, as we are Voluntary Living Wage Employer. The supplement will be reviewed every April. Cardiff Council reserves the right to make any changes to, or removal of, the Living Wage Supplement.**Cardiff Council delivers over 700 different services to our...

  • Corporate Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The ServiceYou will earn £23,152 per annum working full time (37hrs), or £12.00 per hour pro rata, as we are Voluntary Living Wage Employer. Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services...

  • Corporate Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The Service You will earn £21,029 per annum pro rata in this Apprentice role as we are Voluntary Living Wage Employer.**Our Bereavement Services Team is looking to employ a Corporate Apprentice (Level 3) based at Cardiff Bereavement Services, Thornhill Cemetery, Thornhill Road, Cardiff. CF14 9UA. to contribute to our Service helping us to deliver...

  • Corporate Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Cardiff Council Full time

    About The Service You will earn £21,029 per annum working full time (37hrs), or £10.90 per hour pro rata, as we are Voluntary Living Wage Employer.**Cardiff Council delivers over 700 different services to our citizens, visitors, and businesses across the City. As a local government organisation, our customers depend on us to deliver our essential services...

  • Stores Apprentice

    2 weeks ago


    Cardiff, Cardiff, United Kingdom Transport for Wales Full time

    Be youBe EmpoweredBe a Transport for Wales ApprenticeStores and Materials ApprenticeContract Type: 2-Years Fixed-Term ContractEqual OpportunitiesAt Transport for Wales we value diversity. It makes us stronger, helps us understand our customers better, make better decisions and be more innovative. Everyone's different and has their own perspective so we're...


  • Cardiff, Cardiff, United Kingdom Finsbury Food Group Full time

    Location:_Cardiff_**Shift:***_Weekdays _Salary:***_Competitive with Opportunity for Growth_We have an opportunity for a Process Technologist Admin to join our Development team in Cardiff for 6 months.Finsbury Food Group is a leading speciality bakery manufacturer. We constantly raise quality and efficiency standards, and build long-term relationships with...


  • Cardiff, Cardiff, United Kingdom Yolk Recruitment Full time

    User Centred Design Apprentice (Fully Remote)The OpportunityYolk Recruitment is proud to be an exclusive recruitment partner for an arm's length body of the Welsh Government to recruit a User Centred Design Apprentices on a fixed term basis.***Our client works with public sector organisations across Wales to deliver the digital strategy for Wales. They do...


  • Cardiff, Cardiff, United Kingdom Wild Recruitment Full time

    Customer Service Admin Advisors9 month temporary roles 14.02FULL TIME hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a hybrid role with a mixture of home working and office based. The role will be starting end of May 2024. The role:Managing Customer billing workflowDealing with inbound calls with some...