Employer Engagement Admin Apprentice-Restart

4 weeks ago


Cardiff, Cardiff, United Kingdom Serco Plc Full time

Title: Employer Engagement Administration Apprentice

Location: Hybrid Home / Cardiff – with Occasional Travel

Working Week: 37.5 hours per week, Monday – Friday, 09:00 – 17:30

Salary: £18,299 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Admin

Expected Apprenticeship Duration: months

Is this the right career for you?

Here at Serco, we are looking for an Employer Engagement Administration Apprentice to join us working within Serco's Employer Engagement team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to face.

As our new Business Support Apprentice, you will be required to undertake a number of tasks within the department. This is the perfect opportunity for someone who has a willingness to learn and develop their administrative skills.

Day to day you'll be involved in:

  • To deliver consistently high levels of customer service when communicating with participants, Employers, and our supply chain partners.
  • To provide an exemplary first impression in this client facing role
  • Manage Employer relationships to a high standard, Data capture accurately and manage the database.
  • Provide feedback to our supply chain partners in a timely manner.
  • Day-to-day email and phone contact with participants, employers, and supply chain partners
  • Resolving issues
  • Contributing to team responsibilities including writing job specifications, screening participants, supporting on events, training courses, and completing tracker forms
  • Undertake such additional duties as may be reasonably required, commensurate with the level of responsibility within the area.

What's in it for you?

We are looking for someone with excellent organisational skills, exceptional attention to detail, experience in providing excellent telephone-based customer service and will be able to input data at speed and with a high degree of accuracy.

  • Onsite learning is paid and completely transferable.
  • Pension scheme
  • 25 days annual leave
  • Health & Wellbeing Benefits
  • Opportunity to gain practical experience in a professional environment.
  • Full training and support provided.
  • A chance to work with a supportive and experienced team
  • A pathway to a potential career
  • Serco discounts which include cinema, online shopping discounts, leisure centre memberships, and much more

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply

Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.



  • Cardiff, Cardiff, United Kingdom Serco UK Full time

    Is this the right career for you? Here at Serco, we are looking for an Employer Engagement Administration Apprentice to join us working within Serco's Employer Engagement team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work...


  • Cardiff, Cardiff, United Kingdom Serco UK Full time

    Is this the right career for you? Here at Serco, we are looking for a Business Support Apprentice team to join us working within the team delivering the Restart Scheme. You'll provide administrative and organisational support to the team as well as providing support to Restart participants and the Employers they work with via telephone, email, and face to...


  • Cardiff, Cardiff, United Kingdom Wild Recruitment Full time

    Customer Service Admin Advisors9 month temporary roles 14.02FULL TIME hpw We are currently recruiting for full time Customer Service/Admin professionals. This role will be a hybrid role with a mixture of home working and office based. The role will be starting end of May 2024. The role:Managing Customer billing workflowDealing with inbound calls with some...


  • Cardiff, Cardiff, United Kingdom Hays Specialist Recruitment Limited Full time

    Your new companyYou'll be working for central government based in either Cardiff City Centre or Cardiff Bay. The organisation offers hybrid working and the offices are accessible via public transport links.Your new roleOrganising both internal and external meetings and engagements Ensure all engagements are recorded accurately in the Ministerial...


  • Cardiff, Cardiff, United Kingdom GE Full time

    Job Description SummaryAbout Us At GE Aviation, we invent the future of flight, lift people up, and bring them home safely. Whether we're manufacturing components for our GE9X engines, driving innovation in fuel and noise reduction, or unlocking new opportunities to grow and deliver more productivity, the GE Aviation teams are dedicated to moving the...


  • Cardiff, Cardiff, United Kingdom Hays Business Support Full time

    Talent Acquisition Advisor - Temporary , ongoing temporary requirement Sheffield 29, ,000Your new companyA great Public Sector organisation in the heart of Sheffield, working 3 days at home and 2 in the office.KEY VACANCY INFORMATION-Ongoing temporary role starting in June 2024 , this position requires an immediate start and will be on a rolling 4 week...


  • Cardiff, Cardiff, United Kingdom Audit Wales Full time

    Are you looking for an alternative to university but with the same long-term prospects? Or are you working in finance and looking for a professional development route. If you are interested in earning and learning through a higher apprenticeship route, then the Finance Apprenticeship Programme may be what you are looking for. We currently have vacancies in...

  • Remote Conveyancer

    1 week ago


    Cardiff, Cardiff, United Kingdom RecruitmentRevolution Full time

    Are you an experienced Conveyancer / Solicitor looking for something different? Are you looking to join a company who values their employees with a focus on wellness and mental health? We pride ourselves on working with some of the best specialists and professionals in their field and we're always interested in new talent. You'll find our workplace a little...


  • Cardiff, Cardiff, United Kingdom Calibre Search Full time

    I am working with a fantastic SME Transport Planning consultancy in Leeds City Centre to find a Senior/Principal Transport Planner with between 5 and 10 years experience to join their team of 21 in Leeds. You would be joining a company that truly rewards and values it's staff with a 100% retention rate since it was established.With 28 days annual leave (plus...

  • Safety, Health

    1 week ago


    Cardiff, Cardiff, United Kingdom Amazon TA Full time

    Find your Future with Amazon ApprenticeshipsInvestment in apprentices is in our DNA. We look to constantly innovate and create. In order to do this, we recognize that whilst technology is a partner, it's our people that power us. We offer a broad range of apprenticeship opportunities to suit all candidates with different backgrounds, qualifications, and...


  • Cardiff, Cardiff, United Kingdom Alecto Recruitment Full time

    VEHICLE TECHNICIANMOT TESTER 32,000 to 37,000 per annumMANCHESTER AREAIMMEDIATE START Job Title: Vehicle Technician / MOT TesterLocation: ManchesterSalary: 32,000 to 37,000 per annum (dependent on experience) + Bonuses + OvertimeHours: Full-time, 45 hours per weekWeekend Rotation: 1 in 2 weekends requiredA well-established, Independent and specialist garage...


  • Cardiff, Cardiff, United Kingdom James Recruitment Full time

    Business Development Manager / Regional Sales Executive - Hybrid role, field sales New business and Account Management Birmingham Postcodes 45,000 basic uncapped ote 60,000, Car allowance and excellent benefits and career development We are delighted to offer a fantastic opportunity on behalf of our client as a Regional Sales Executive. Our client a leading...


  • Cardiff, Cardiff, United Kingdom The Queen's Foundation For Ecumenical Theological Full time

    Job Title: Registry AdministratorLocation: BirminghamSalary: Band 5, starting salary: 25,742 pro rata (actual: 15,445 pa)Job type: Part time, Permanent (0.6 of 36 hours/ 21 hours and 36 minutes per week)Closing Date: Monday 17th June 2024The Queen's Foundation is one of the oldest theological colleges in England. The attractive campus in Edgbaston,...

  • Sixth Form Mentor

    7 days ago


    Cardiff, Cardiff, United Kingdom Tradewind Recruitment Full time

    Tradewind are recruiting on behalf of one of our Liverpool secondary schools who looking for a full-time, Sixth Form Mentor. This role is temporary and to start asap.This school is an exciting and dynamic inner-city, 11-18 comprehensive Academy with over 1300 students on roll, 153 of whom are in the sixth form. The Academy sits in the heart of the community...


  • Cardiff, Cardiff, United Kingdom Barclay Meade Full time

    We are looking for an experienced care professional to join our client's Health & Social Care Team as a Trainer. The role will be covering a geographical area of South Yorkshire.You will be delivering training to a caseload of Apprentices both online from home and face-to-face in their work place, therefore access to a vehicle and a full driving licence are...


  • Cardiff, Cardiff, United Kingdom Allen and Harris Full time

    Job DescriptionAt Allen & Harris, part of the Connells Group, we're looking for a highly motivated Property Coordinator to complement our fantastic team in Pontcanna. As our Property Coordinator you will provide tenancy administration support services to the branch, landlords and tenants.What's in it for you as our Property Coordinator?Support in training...

  • Administrator

    1 week ago


    Cardiff, Cardiff, United Kingdom Tate Full time

    A law firm based in Liverpool Street is seeking an Administrator, paying up to 27,000 on a 6 month contract, to help support their team of Legal Secretaries.The Administrator will be supporting one of the biggest and rapidly growing teams in the business and will be assisting during a team during an extremely busy period for them.This role will be 5 days in...


  • Cardiff, Cardiff, United Kingdom Aspire People Full time

    Supply Teacher Position- Stockport per day Are you passionate about shaping the minds of the next generation? Do you thrive in dynamic school environments with engaging curriculum and strong leadership? Can you create a positive atmosphere for learning and provide support to students as they progress in their education?Aspire People is looking for...


  • Cardiff, Cardiff, United Kingdom Tate Full time

    Admin Assistant ( with marketing ) 25-28k depending on experienceHybrid role 1-2 days in the officeMy client is seeking a hardworking and detail-oriented individual with a keen interest in marketing to join the team as an Administrator. This role will primarily support the administrative functions across two businesses within our startup, with a particular...


  • Cardiff, Cardiff, United Kingdom Randstad Perm Professionals Full time

    A leading Welsh public sector organisation is looking for an experienced People Services Senior Advisor to join their team.The ideal candidate will be able to enhance the people proposition by ensuring top HR operating standards, be first line support for advice to managers, support the full employee life cycle and add value to attracting new talent.Roles &...