CASS Process Manager

1 month ago


Birmingham, Birmingham, United Kingdom Birmingham Children's Trust Full time
The Children's Advice and Support Service (CASS) is Birmingham Childrens Trust's fast- paced front door service.

We receive child protection and wellbeing referrals and then review and progress these concerns in order to protect/support children in a timely manner.

CASS receives a significant number of referrals daily. The service receives approximately 250 calls and 500 emails/referrals every day.


The Process Manager plays a key role in leading the CASS Operations Team to deliver practice support services across CASS Social Work and Early Help processes.

It is essential that candidates have significant experience of managing the operational functions of a front line multi agency child centred service, in addition to experience of working with families using a child centred approach.

The successful candidate will provide operational leadership, vision, and direction within CASS through maintaining daily, consistent, timely, high quality operational service support and delivering required continuous improvement within the service.

The postholder is also required to manage on going demands coming from different sources whilst demonstrating an ability to search for alternative solutions to improve processes.

The Process Manager is responsible for the CASS Operations Team currently consisting of 4 Team Leaders and circa 30 Referral and Advice Officers.

This role will ensure that work is consistency processed through CASS daily without delay, optimising organisational processes and prioritising essential tasks.

The postholder is required to generate monthly service statistics, which enables demand management, resource planning. Monitoring/auditing and evaluating different aspects of service is also a key task.

The postholder will be required to work with partner agencies in CASS/MASH to communicate operational changes, complete joint initiatives to meet common aims and improve front door services.


Candidates must demonstrate a significant level of professional confidence, underpinned by practice experience and learning and have a proven track record of successfully managing change, service improvement and risk management.

You will be required to have experience and skills in building and maintaining effective relationships with colleagues, external agencies, children, and their families.

You will be 'results focused' and take a personal responsibility for delivering on performance objectives, delivering a high-quality service and taking forward new initiatives.

You must be resilient, manage pressure effectively and be able to take control in difficult situations. Candidates must have excellent interpersonal and relationship building skills and the ability to work with others to solve problems.

It is essential to have good knowledge of the different thresholds within Right Help Right Time and the various pathways of support for children, young people and their Families.


  • Process Engineer

    2 weeks ago


    Birmingham, Birmingham, United Kingdom CAPPO Group Full time

    Job summary My Client is recruiting for a Process Engineer in the Water Sector Key skills required for this role Water Important Water Sector Experience Job descriptionMy Client is recruiting for a Process Engineer in the Water SectorMy Client has a fantastic opportunity to join their leading, well respected water technologies company, where you will...

  • Data Processing Clerk

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Ebix, Inc. Full time

    We are looking for a Data Processing Clerk to join our team Typical tasks and assignments include but not limited to the following: Data Management Collect data from a variety of sources such as websites, email, direct mail, sales reps, reports, and affiliates/partners. Organizes/batches data, enters data, and balances, posts, and archives data to Oakstone...

  • Test Manager

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Undisclosed Company Full time

    Test ManagerRole purpose:We are looking for a key partner to join us on this journey who will be the start of our QA practice, helping us build quality into our processes through automation The ideal candidate will be an experienced senior QA engineer who is ready to take a step up into a lead role.This role will report to the Head of IT Operations, and...

  • Project Manager

    7 days ago


    Birmingham, Birmingham, United Kingdom Tempest Executives Full time

    Tempest Executive are hiring for a Project Manager working in Change and Transformation for a London Borough. The Top 5 things about you that are most important You are an experienced project manager with a track record of successful delivery of transformation and change projects in a complex environment following rigorous PPM processes You have experience...

  • Middle Office Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom NatWest Group Full time

    Join us as Middle Office ManagerThis key role will see you contributing to the business strategy for decision making led by risk data, to enable business growth and strategic expansionYou'll be assessing merchant applications, undertaking complex risk assessment while supporting our credit and sales teamsThis is an opportunity to support a rapidly growing...


  • Birmingham, Birmingham, United Kingdom Michael Page Legal Full time

    The Client Acceptance Manager will lead the client acceptance team and guide the process of client onboarding within the legal department. The role demands a keen understanding of professional services, risk assessment, and the ability to make informed decisions in a fast-paced environment.Client DetailsOur client is a prominent law firm in the professional...

  • Project Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom NFP Europe Full time

    We are recruiting for a Project Manager, on a contract basis,to support the UK&I Integration Manager in driving the execution of entity rationalisation and other integration projects as required. This individual will act as a primary contact for key operational stakeholders in the day-to-day delivery of projects, ensuring they achieve the core objectives and...

  • Project Manager

    3 days ago


    Birmingham, Birmingham, United Kingdom Tempest Executives Full time

    Tempest Executive are currently recruiting a Project Manager for a London Borough. The Project Manager will be working in transforming Adult Social Care.The project manager will support the programme to deliver the following outputs To ensure that operational delivery of ASC functions and activity operates effectively and efficiently and is delivering robust...

  • Production Manager

    2 weeks ago


    Birmingham, Birmingham, United Kingdom Pertemps Full time

    Production Manager£45,000paMonday to Thursday: 07:15 to 16:00 - Friday: 07:15 to 14:15Great BenefitsWe are recruiting for a dynamic Production Manager to join our prestigious client at their Birmingham facility. As the Production Manager, you will play a pivotal role in overseeing the intricate processes involved in coin and medal production. Your primary...

  • Team Manager

    3 weeks ago


    Birmingham, Birmingham, United Kingdom Aon Full time

    Pensions Accounting Team Manager Do you love managing people, have an understanding of accounts? Does finding solutions for clients excite you? We are looking for a passionate and people focused manager to lead and manage our accounting team. If this sounds of interest to you then we have the ideal opportunity for you to work within our large,...

  • Project Manager

    5 days ago


    Birmingham, Birmingham, United Kingdom Mace Full time

    Due to our continued growth within the Central Region, we have various opportunities available for project managers to work within a number of different sectors. These include Health, Education, Higher Education, Local Government, Commercial, Industrial & Manufacturing, MOJ, and Residential. The role of a project manager will be expected to provide project...


  • Birmingham, Birmingham, United Kingdom Mace Full time

    At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.Within our Consult business we harness our unique combination of...

  • Transfers Manager

    4 days ago


    Birmingham, Birmingham, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented...


  • Birmingham, Birmingham, United Kingdom Hitachi Careers Full time

    Description As IT Internal Audit Manager, you will undertake organizationally strategic and complex IT audits in a challenging environment, and provide significant input to the design and delivery of ongoing improvement initiatives. In addition, you may be involved in special reviews and assignments following top management's requests.This position can be...


  • Birmingham, Birmingham, United Kingdom Kate+Co Full time

    KC Group are working with a leading manufacturing business in South Birmingham, who are looking to recruit a Management Accountant.Duties include -Managing all aspects of financial reporting in line with group policies and procedures.Overseeing accounts payable and receivable.Stock management: resolving all stock discrepancies, reviewing stock take data,...

  • Account Manager

    4 weeks ago


    Birmingham, Birmingham, United Kingdom Marel Full time

    (Key) Account Manager Meat– Northern UKThe functionAs an Account Manager Meat you will be an expert of our meat process. You will follow a training program to gather all this knowledge. The duration of the program may vary, depending on your skills and experience. You work with and support the other Account Managers, agents and back office in determining...


  • Birmingham, Birmingham, United Kingdom KPMG UK Full time

    Job description Learning Enablement Manager The KPMG Business Services function is a cornerstone of our UK business. Operating from 20 UK locations and sitting with KPMG Central Services we do work that matters. Within Central Services we are part of a community of experts across a wide range of critical activities who help grow, run, and protect KPMG in...


  • Birmingham, Birmingham, United Kingdom Hitachi Careers Full time

    Description The scope of the PCCM is to manage and coordinate Construction and Commissioning processes and activities related to project scope. The PCCM is located offshore supporting the accomplishment of the site execution and the management of the site which is performed by the site manager.This note this is a hybrid role between working onsite (25-50%)...


  • Birmingham, Birmingham, United Kingdom Mace Full time

    Position status: This opportunity is for a secured role that is due to commence in May subject to approval. If you would like to be considered as we progress with this position, please click to apply.The opportunityWe are hiring an ambitious and forward-thinking senior project manager to join our established and growing team working with key Ministry of...


  • Birmingham, Birmingham, United Kingdom Maxim Recruitment Ltd Full time

    Delay Managing Consultant job-based in Birmingham/ Hybrid to work with Delay Experts on a range of high value projects that are working through the dispute process and may result in arbitration.