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Client Services Manager
2 months ago
We are searching for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board focusing on the US market.
The client services manager will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, developing customer service policies, training junior client services agents, and recommending different product options to clients.
Your dedication to the needs of our clients will encourage client loyalty and enhance our organization's growth through positive client-to-business engagement.
To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment.
The noteworthy client services manager should provide timely solutions to client's problems, build sustainable and continuous relationships with clients, show initiative and drive when dealing with client requests, and assist in developing marketing material and sales strategies.
We will be opening our third office on the East Coast US in 2025 so successful candidate must be willing to relocate to the US when we are established there.
