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Operations Manager
4 weeks ago
Job Type: Temporary. Minimum of 9 months Maternity Cover – starting in Aug 2024, with potential to extend if the maternity leave is extended
Department: Operations Team
Reporting to: Head of Operations
Direct reports: None
Location:Main office is North London / Role is remote working
Date updated: April 2024
What we are looking for :
A passionate, commercially minded and customer focused Operations Manager to join our highly driven, ambitious and dynamic operations team.
With your focus being on client management/communications (post sale), safety and risk management, as well as improving and maintaining excellent standards of quality and customer experience, you will manage multiple itineraries and departures within a designated geographical region depending on your experience (this could involve overseas and/or UK challenges).
This is a busy, varied role that requires huge amounts of organisational skill, and a passion for what you do. You will work within a growing operations team and report to the Head of Operations.
Core Competencies
- We are looking for someone with the relevant group/charity tour operation and adventure travel experience who has a sound knowledge of principles of safety and risk management
- Good broad adventure travel knowledge is essential
- We are looking for someone who is happy and competent doing high volume and routine administrative tasks efficiently
- Specifically, excellent attention to detail, a good level of spoken and written English and a focus on organisation and following processes is key
- You should be comfortable speaking / dealing with a wide range of people and always have customer care at the forefront of your mind
- You should be a self-starter who can manage your own time efficiently, and who is not fazed by balancing a workload of wide-ranging tasks. You should be able to competently project manage many tasks, with a high level of care to everything at the same time
- We are looking for someone who will take the initiative with their own portfolio of challenges and be a confident and competent communicator
- Experience of leading adventure travel groups, working in remote destinations and/or work in the charity sector is desirable but not a pre-requisite
- Excellent use of Word, Excel, Outlook and databases is essential
To apply please email your CV together with a Covering Letter outlining your relevant experience, qualifications, skills and abilities which match the requirements of the role to
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