Student Experience Support Leader

2 months ago

Selby, North Yorkshire, United Kingdom Heart of Yorkshire Education Group Full time

12 Month Fixed Term Contract


18.5 hours per week

Selby Campus

We have a fantastic opportunity for a Student Experience Support Leader to join our team, due to the existing post-holder gaining a promotion within the College Group.

As a Student Experience Support Leader, you will have a pivotal role in ensuring a student experience of the highest quality. We are looking for someone who is passionate about student's achieving their potential and preparing students not only for college life but for life and work beyond college. This is a very diverse role, working in a busy environment, where you will get to liaise with lots of different staff and stakeholders with the student at the heart of the role.

Working within the Student Experience department, you will be responsible for:

  • Providing a presence in student facing areas to address student engagement and reinforcement on behaviours with high expectations, standards and security procedures.
  • Providing leadership for defined aspects of student experience and support services to ensure that all students on the campus are given the highest level of individual support to achieve their learning aims.
  • Contributing to the retention and achievement of our learners ensuring a quality student experience service of the highest standard.
  • Leading on a day-to-day basis on student support conduct and disciplinary issues and liaising with relevant managers and external partners to provide support services to students under the instruction of the Local College Director.
  • Act as a key point of contact for internal services, parents and stakeholders and work with them to support the students.

As a Student Experience Support Leader, you should have:

  • Level 4 qualification
  • GCSE A*- C / 9 - 4 in English and Maths or Level 2 equivalent
  • Considerable experience of supporting post 16 learners within an educational or training setting
  • Experience of successfully negotiating with a range of stakeholders in a pastoral and student support setting
  • Proven ability to be able to plan and co-ordinate own activities as well as co-ordinate activities of others through the liaison with a diverse range of students, staff and agencies

If you have the skills and experience we are looking for and would like to join us please click 'Apply' now, we'd love to hear from you.

See what we have to offer and come and join us....

Benefits include:

  • Generous Annual Leave
  • Personal and Professional Development opportunities
  • Discounted Metro Card Scheme
  • Generous Contributory Pension Scheme
  • Access to Employee Assistance Programme
  • Reduced price personal gym membership
  • Cycle to Work Scheme
  • Access to a wide range of high street discounts
  • Staff Recognition Awards

Interview date: Monday 2nd September

Please note direct applicants only - no agency CVs

The Heart of Yorkshire Education Group is committed to safeguarding the welfare of all students and this post will be subject to Enhanced Disclosure from the DBS.

We aim to develop a workforce that reflects the diverse community we serve and positively encourage applications from all.

If you are currently living overseas or have lived / worked overseas in the last five years please be aware that you will be required to provide an overseas criminal record check from the country/countries you have worked/resided in if you are the preferred candidate for the post. Further details of how to obtain the additional check is here: Criminal records checks for overseas applicants - GOV.UK )

£30,407 to £32,254 pa, FTE (actual salary £15,203 to £16,127)

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