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Senior Business Transformation Programme Manager

4 months ago


London, Greater London, United Kingdom Mercer Full time

Mercer is seeking candidates for the following position based in the London office:

Senior Business Transformation Programme Manager

Our change and transformation team, part of the Operations and Technology department, is responsible for executing highly complex, large-scale, and multi-year international projects that drive key strategic initiatives for our organization. In this role, you will be responsible for leading the delivery of transformative projects, including complex operational changes and target operating model design. Your expertise in project management and your ability to build strong business relationships will be crucial to your success.

If you are comfortable in a dynamic environment, enjoy delivering challenging projects and have a proven track record of leading operational change, join our team and become part of shaping the future of our organisation.

What can you expect?

  • Engagement with key C-Suite Stakeholders to gain effective buy-in and ensure resources are available
  • To build and maintain effective relationships with senior business partners and third parties and help facilitate timely decision making and trade-offs
  • Work closely with teams within the programmes who are managing high visibility projects/workstreams, and regularly interface with internal senior management including digital and technology
  • To be a key member of the change team and contribute to a culture of constant improvement across a global organisation

What you will be rewarded with?

  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
  • Competitive salary and excellent Benefits Package including: 25 days annual leave, up to 4 days of flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
  • Work with and learn from some of the brightest minds who will challenge you, support you, and inspire you to make a difference, every day.
  • Accelerate your professional development with excellent growth and development opportunities

We will rely on you to:

  • Support C-Suite business leaders and staff in scoping, defining, planning and executing of programmes and projects ensuring that all assumptions are validated and quantified
  • Ensure that all requirements are correctly translated into tangible outputs, outcomes and benefits
  • Develop detailed, robust, high-quality programme delivery roadmaps including: resources, outcomes, schedules, costs, assumptions, dependencies and business integration plans for large scale, complex strategic initiatives
  • Be accountable as the first line of assurance for programmes to mitigate risk, and uncertainty exposures
  • Serve as the subject matter expert in delivery and change management, assisting the wider business in defining the right approaches and ensuring solutions are fit for purpose
  • Review, mentor, and coach Project Managers and other change professionals and support staff
  • Be accountable for overall programme delivery activity ensuring they follow defined standards and governance structures
  • Provide transparent, factual visibility and communication of progress and points of escalation to key stakeholders
  • Manage dependencies with other initiatives and negotiate resource requirements with Executive management when faced with conflicts in priorities

What you need to have:

  • Extensive demonstrable experience as a Senior Programme Manager leading large and complex programmes across large matrix structured organisations and ideally continents/regions.
  • Experience of managing / coordinating implementation with teams across different locations, dispersed globally, including off-shoring/near-shoring teams
  • Well versed in managing business and technology solutions delivery lifecycles, using multiple disciplines and methodologies.
  • Self-sufficient and highly motivated, with the ability to deal with ambiguity and operate in a global matrix environment.
  • Change management credentials, e.g. leading people and clients change journey
  • Strong stakeholder management and communications skills with ability and gravitas to operate and influence at C-Suite level.
  • Demonstrable experience in TOM and organisational change programmes

What makes you stand out:

  • Relevant programme management qualification: MSP/PMI/APM or equivalent
  • Experience in Employee Benefits / Pensions / Investments or HR Consulting business and solutions is highly desirable, but not essential.
  • Understanding of how to work with different cultures globally to deliver programmes.

About Mercer

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

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