2nd Line Support Technician

2 months ago

Inverness, Highland, United Kingdom Lorien Full time

2nd Line Support Technician - Inverness

Lorien's client, a leading telecoms company, is searching for their new 2nd Line Support Technician to come onboard and work in their Support team, looking after the full business function supporting their internal team of circa 80 heads. The company has doubled in size since last year and our client are looking to continue this positive growth by bringing their entire IT function in house and growing their internal team.

If you have a strong background as an IT Technician, as well as knowledge of computer systems, hardware/software and networking, then this is the ideal opportunity for you

In return for your efforts, our client are offering the chance to work for an evolving organisation bringing on new talent, stationed out of their brand-new Inverness office (onsite with 1 day from home), as well as access to their latest tech, and much more, so please look at the finer details below surrounding the job responsibilities:

About the role:

In this position you will be providing day-to-day technical support across the entire business from C Level down, ensuring smooth operation of their IT systems and platforms. The business operates through a fully Microsoft Cloud based O365 estate, with many 365 functions including inTune and Azure for different systems. The position includes assisting these O365 customers on IT queries, troubleshooting hardware and software issues, setting up and maintaining IT equipment, and performing maintenance and upgrades accordingly.

The successful candidate will look to monitor system performance, maintain accurate logs, provide employee mentoring, and support network and security measures where appropriate.

About you:

  • Strong background as an IT Technician or similar IT support role
  • History supporting computer systems, hardware, software, and network troubleshooting
  • Experience with various operating systems (Windows, Mac, Linux)
  • Proficient with full O365 suite (with inTune)
  • Track record of 365 administration
  • Strong communication and interpersonal skills

It would be highly beneficial to have knowledge of:

  • Azure Fundamentals
  • Understanding of basic TCP/IP protocols
  • ITIL and or CompTIA
  • ENTRA
  • API/coding experience

Package:

The position is paying up to 30,000 per annum, up to 10% bonus included, and more benefits to discuss.

This is a fantastic new opportunity to join an expanding organisation, be a part of their history books and grow within an environment where your work is valued and rewarded. If everything above is of interest, then please apply below for immediate consideration.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

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