Customer Onboarding Manager

4 weeks ago

London, Greater London, United Kingdom Enfuce Full time

ABOUT US

Founded in 2016, Enfuce is a female-led company with a unique vision: to bring the brightest minds and the best technology together to break down the barriers to prosperity. As the leading global card issuer and payment processor that merges innovation, security, and expertise to create modular, cloud-based payment processing capabilities, Enfuce is one of Finland's most valuable scaleups, and is the first financial service provider in the world to be PCI-DSS certified while running its service in the public cloud.

By focusing on collaboration, Enfuce is able to efficiently provide customers with cutting edge features - offering in-house experts and white labelled technology to help companies create scalable payment solutions with ease. Supporting debit, credit, prepaid, gift, fleet and fuel card programmes in any form - for consumer, commercial and B2B applications - Enfuce's no-nonsense approach helps customers create bespoke payment solutions that are flexible, scalable and secure.

To reach our ambitious goals and become the World's Number One payment provider, we need you to join us as our Customer Onboarding Manager as part of our Customer Success Group.

THE ROLE AND TEAM

At Enfuce, our commitment to our customers shapes everything we do, and the role of Customer Onboarding Manager is crucial in ensuring our customers get the very best start to life with Enfuce and throughout their lifecycle. This project management position plays a vital role in managing the customer onboarding process, which spans 6-9 months post-sale, ensuring a seamless transition from sales to technical integration.

The Customer Onboarding Manager works within our Customer Success Group alongside four other team members in Onboarding and very closely with Customer Support Managers, Customer Success Managers, and of course hand in hand with our Product and Tech teams. This dynamic role requires managing diverse activities, ensuring no two days are the same. You will receive comprehensive training on the payments and wider card scheme landscape as well as deep dives into the Enfuce platform and products.

Success in this role comes from being adaptable, customer-focused, and solution-driven, These qualities of a true customer advocate who strives to enhance our customer interactions and operational processes. This role requires a hands-on approach, being customer facing and a readiness to dive deep into project details, all within a supportive team environment.

Your Day-to-Day:

  • Taking ownership for the overall onboarding or customer expansion project, working collaboratively with the surrounding teams. Ensure the project scope is understood and delivered in the agreed timescale and budget Act as the key customer contact during the onboarding phase, facilitating customer integration towards Enfuce platforms.
  • Maintain clear and constant communication, providing updates both internally and externally.
  • Drive improvements and efficiencies in processes, tooling, and documentation Collaborate with team members and stakeholders to make informed decisions that enhance customer experiences.
  • Take ownership of your work and demonstrate a willingness to assume responsibility.

What We Look For:

  • Hands-on attitude and ability to execute while keeping the big picture in mind. As a key person in the Enfuce team, communication and interpersonal skills are important.
  • Proven experience in project management, ideally within customer onboarding in fintech or related fields.
  • Understanding the importance of managing customer expectations and someone who sees success through customers succeeding
  • A proactive, can-do attitude capable of managing multiple priorities simultaneously. Experience in working with various stakeholders (e.g. business, development teams, sales, customers, third parties)
  • Proficiency in English and ideally one additional language (e.g Finnish, French, Spanish, German, Italian).
  • Background in payments, banking, or card schemes.
  • A natural problem-solver with a keen interest in process improvement. Comfortable to work in an environment that is constantly developing
  • Familiarity with technical tools such as AWS, CI/CD pipelines, git, Python, Java, and Rest APIs is beneficial.

WHAT'S IN IT FOR YOU?

  • An environment of continuous improvement where the Customer Success Group teams work together to deliver for our customers and are free to make decisions on what approach best works to solve the problem at hand
  • A modern workplace where you get to work with industry leading CRM & Support tooling
  • A great opportunity to be a key player in making the change in the payment industry globally, with colleagues who are the best in the world in this field
  • Plenty of room for personal growth within the company. Freedom to own your work
  • Along with salary and other perks & benefits, we offer ESOP – incentives to share the success.

Our culture and leadership can be summed up as focused on ownership, responsibility and solution orientation. This is a permanent position located at our Helsinki or London Office (3 days per week).

HOW TO APPLY?

If you feel you've got the attitude needed for the opportunity, we would absolutely love to hear from you.

Just click "Apply for this job" and leave your information - we'll contact you

How we're going to evaluate your application

We will put emphasis on your ability to demonstrate you go above and beyond for customers and have skills in clearly communicating, and your ability to show a solution-focused attitude. In the recruitment process we will value a show of attitude demonstrating respect for others, curiosity to learn more, and being accountable for your actions. A background check for employment is conducted for this role.

Not what you are looking for? Try these related job searches
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