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Head of Supply Chain go to Market
4 months ago
Orveon is a new kind of beauty company launched in December 2021 as the result of acquiring three unique brands - bareMinerals, BUXOM, and Laura Mercier. With 1,600 employees in 22 countries, we're a truly global business with a presence in all key geographies. Our headquarters are in New York, with additional locations in major cities worldwide. We are backed by Advent International, one of the world's largest and most successful private equity firms, well known for their investments in Lululemon and Olaplex.
We are embarking on a powerful shift: To change how the world thinks about beauty. We are a collective of premium and prestige beauty brands committed to stark honesty, co-creation, and making a sustainable cultural impact. We are looking for the best talent to join us on that journey. Let's face forward together
About the Role
The Head of International Go-To-Market will have dual responsibilities as the leader of International Go-To-Market Operations (Customer Service, Fulfillment, Transportation, and Demand Planning) and as a key liaison between Orveon's international business leaders and the global Supply Chain groups (e.g. NPD, Quality, etc.). Orveon's international business encompasses all markets outside of the US and Canada, including customers in South America, EMEA, and Asia Pacific serviced from Distribution Centers in the US, UK, EU, and Japan.
Primary Responsibilities
Own P&L for International go-to-market operations, including fulfillment / DC operations, demand planning, customer service / order management, and transportation Manage up to 4 direct reports aligned to the 4 functions above Act as Single Point of Contact for all international Supply Chain questions from other Orveon functional leadership Liaise with Global Supply Chain functions to get input / answers for cross-functional leadership Work with direct reports and Global IT to ensure required reporting and processes are in place to offer relevant, timely feedback to customers (e.g. when will my order arrive? When will this item be back-in-stock?) Work with DC operations, customer service, and transportation teams to ensure that all orders are shipped on time and in full. Establish and monitor key business-facing go-to-market KPIs and reporting (e.g. fill rate, on-time delivery, etc.) Conduct monthly business reviews with all key 3rd party providers Establish cycle count and year-end inventory requirements with finance / audit partners Work with cross-functional stakeholders and CSCO to prepare recurring and ad hoc updates to Orveon Executive Committee and/or Board on key go-to-market topics Qualifications
Bachelor's Degree Fluency in English required Proficiency/fluency in French preferred 15+ years Supply Chain and Operations experience Experience with Consumer Packaged Goods industries at a minimum, preferably with experience in beauty and/or luxury Experience managing 3PLs or coordinating with distribution centers for fulfillment of orders Basic familiarity with typical S&OP, demand planning, and supply planning processes Basic familiarity with typical customer service, order management, and logistics / transportation practices Experience owning a P&L including managing budgets, contracts and negotiation Excellent communication skills and able to interact constructively and effectively with sales, marketing, R&D, Finance, and customers Strong people management and process skills to prioritize, set targets, and execute Bias for learning, self-starter
