Retail Team Member

1 month ago

Cambridge, Cambridgeshire, United Kingdom The National Trust Full time
Retail Team Member - Cambridge

Summary

With your enthusiasm to provide a great service, you'll welcome and talk to our visitors to the shop and pant centre answering any questions they have.

Salary: £11.50 per hour

Contract duration: Fixed term contract until 1st September 2025

These roles are based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year.

Contract 1: You'll work 1191 hours per year, and on average, you'll work 2 week days and 1 weekend day (alternate Saturday & Sunday) but again, this will be flexible depending on operational demand.

Contract 2: You'll work 794 hours per year, and on average, you'll work 1 week day and 1 weekend day (alternate Saturday & Sunday) but again, this will be flexible depending on operational demand.

Your working hours will be 1st October - 31st January 9am-4pm, 1st February- 31st March 9am- 5pm, 1st April- 30th September 9am- 5.30pm.

What it's like to work here

Reporting to the Retail Manager, Assistant Retail Manager and Team Leader, you'll join a hardworking and successful team passionate about delivering exceptional customer service.

Anglesey Abbey is one of the busiest shops in the National Trust. We attract customers all year round with a continuing programme of seasonal highlights from Snowdrops to Dahlias. With expanding Summer and Christmas events there is always something to get excited about.

We have one of the largest Plant Centres in the National Trust and pride ourselves on being able to offer our visitors a broad selection of plants and garden products to take home. The shop has a great selection of local and regional products that link to and tell stories about our property.

To find out more about what it's like to work within "Retail" at the National Trust, click here to watch our video.

What you'll be doing

As a Retail Team Member you'll offer customers help and shopping advice with their purchases. Other duties may include receiving, unpacking, and arranging deliveries, supporting the plant centre operation, creating shop displays and working with other members of the team to keep the shop floor area clean and organised. This role would suit anyone with an enthusiasm for delivering great customer service and an interest in learning about retail.

Who we're looking for

We'd love to hear from you if you're:

customer focused with positive attitudea team player, but also can work by yourselfwell organised and adaptablewilling to learn new skills

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.Substantial pension scheme of up to 10% basic salaryFree entry to National Trust places for you, a guest and your children (under 18)Tax free childcare schemeRental deposit loan schemeSeason ticket loanPerks at work discounts i.e. gym memberships, shopping discount codes, cinema discountsHoliday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteriaFlexible working whenever possibleEmployee assistance programmeFree parking at most locationsIndependent financial adviceClick here to find out more about the benefits we offer to support you.

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