Retail Team Lead
2 months ago
About the Role
We are seeking a highly motivated and experienced Retail Team Lead to join our team at TUI. As a key member of our retail team, you will be responsible for leading by example and role modeling company values to inspire your team.
Key Responsibilities
- Support your line manager in developing your team to be proactive and resolve customer complaints in a timely and professional manner.
- Monitor and report on customer feedback and insights to support your line manager in identifying trends and improving customer satisfaction and loyalty.
- Guide, coach, and develop your team to collaboratively reach high performance and standards.
- Drive your team to exceed company sales and service objectives.
About You
We are looking for a confident and fun motivator with a proven passion for delivering excellent customer service. You will be a skilled mentor who can support your line manager in developing your team and retaining talent.
About Our Offer
We offer a competitive salary with a commission scheme that rewards you for exceeding targets and a discretionary bonus. You will also have access to fantastic holiday benefits, including discounts and special offers, as well as the ability to purchase additional 'TUI time off'. Our company is committed to providing a Culture of Care and we are a Disability Confident Committed Company.
What We Offer
- Investment in your development, starting with an interactive web-based workbook alongside your store induction.
- Pension scheme and life assurance.
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