Deputy Director Operations

Role: Deputy Director Operations

Department: Housing Development

Salary: Competitive

Term: Permanent Contract

Location: Hybrid (Remote/SW1 Central London)

Haig Housing Trust are recruiting the new and exciting role of Deputy Director Operations as part of a re-organisation of their Senior Leadership Team. This is a senior role, answerable to the Chief Operations Officer and Board, with a critical impact coordinating action to deliver ongoing success for a major UK-wide veterans' charity on a growth trajectory. We work hard to develop, manage, and maintain a range of affordable, quality housing for veterans. To deliver this purpose we want people who are passionate, committed, proactive in providing quality services, and engaging all our stakeholders. We develop our team to be knowledgeable, self-regulating, and highly skilled, rewarding the value they bring to our charity.

Key responsibilities:

• Senior individual with exemplary leadership skills, able to inspire and motivate others
• Delivers impact, internally & externally, achieving goals in a timely way
• Lead change, breaking down barriers to build performance, capacity & continual improvement
• Effective communicator, adept at conveying a message across all media
• Able to analyse issues, making good use of data to deliver effective solutions
• Credible, builds confidence and able to handle complexity whilst delivering at pace
• Role model leads by personal example: collaboration, values, standards, behaviour & performance
• Foster a culture of personal accountability, innovation, staff development & well being
• Ensure effective planning, budget delivery and contractor / third party management
• Ensure compliance & discharge of all legal, regulatory, charitable & reporting requirements
• A guardian of Haig's continued success by a relentless drive to improve beneficiary outcomes

The successful candidate will bring:

Experience – know what good looks like, analyse issues & deliver workable solutions

Leadership – works well with people to bring teams together and deliver impact

Change – challenges the status quo collaboratively to support wider change agenda

Growth mindset – innovate to create opportunities that deliver strategic aims

In return, Haig will provide you with a competitive salary and an attractive benefits package which includes a contributory pension scheme, generous holiday allowance, healthcare and life insurance.

How to apply: Applications are to be submitted with a CV and cover letter. Please apply here.

The closing date for applications is Wednesday 8 May 2024 however applications will be under constant review before the closing date so please submit your application as soon as you are able to as we reserve the right to withdraw the advert early if the list of applications is sufficient. First Interviews will be held on Monday 13 May 2024 and second interviews held on Thursday 16 May 2024.

Job Description

Reports to: Chief Operations Officer

Line Management: 5 Senior Managers

Background

A senior role, answerable to Chief Operations Officer and Board, with a critical impact coordinating action to deliver ongoing success for a major UK-wide veterans' charity on a growth trajectory. The post holder will bring:

Experience – know what good looks like, analyse issues & deliver workable solutions

Leadership – works well with people to bring teams together and deliver impact

Change – challenges the status quo collaboratively to support wider change agenda

Growth mindset – innovate to create opportunities that deliver strategic aims

Credibility – motivation, gravitas and an engaging style; a good communicator

Senior Leadership Responsibilities

Senior individual with exemplary leadership skills, able to inspire and motivate others

Delivers impact, internally & externally, achieving goals in a timely way

Lead change, breaking down barriers to build performance, capacity & continual improvement

Effective communicator, adept at conveying a message across all media

Able to analyse issues, making good use of data to deliver effective solutions

Credible, builds confidence and able to handle complexity whilst delivering at pace

Role model leads by personal example: collaboration, values, standards, behaviour & performance

Foster a culture of personal accountability, innovation, staff development & well being

Ensure effective planning, budget delivery and contractor / third party management

Ensure compliance & discharge of all legal, regulatory, charitable & reporting requirements

A guardian of Haig's continued success by a relentless drive to improve beneficiary outcomes

Job summary

Develop, deliver, assure and protect HHT services across the UK

Coordinate operational impact across all areas and teams, including projects & change plans

Deliver assurance and compliance across all operational processes, including contract oversight

Collaborative member of the senior team, ensuring successful resolution of operational issues

Act as the champion for operational issues across Haig

Allow people to thrive & deliver by effective line management of the operational team

Manage departmental risk & achievement of KPIs, with associated reporting and MI development

Work with the COO to deliver a change programme for housing operations

Allow Haig to deliver for our beneficiaries, building networks and communities

Person Specification

Qualifications/Education - Essential

First degree in a relevant subject or equivalent experience.

Qualifications/Education - Desirable

ECDL

Knowledge, Skills & Experience - Essential

Detailed knowledge and experience of working with the Veterans community or working within the voluntary sector.

2 years' experience at a senior level in Housing / Property / Contract/ Facilities Management

2 years' experience at a senior level in complex operational role

Experience in Budget management and control for a department/directorate

Effective communication skills across all mediums (i.e. written/social media/verbal etc)

Clear attention to detail whilst maintaining sight of the bigger picture

Intermediate/advanced level of competence using MS Office

Knowledge and experience of working with legal frameworks and legislation

Personal Qualities - Essential

Ability to think, work and communicate at a strategic level

Can demonstrate leadership skills

A self-starter who can interpret strategic direction and deliver operational impact

A problem solver delivering solutions to complicated issues across all stakeholders

Ability to influence and successfully negotiate with individuals, groups and stakeholders.

Self-motivated, unafraid to challenge and be challenged

Able to build relationships, trust & credibility with diverse audiences

Focused on impact, with clear evidence of proactive, collaborative & agile mindset

Deep sense of duty, able to empathise with individuals in a professional way

Personal resilience to work effectively and stay calm under pressure

Ability to deal with confidential information whilst maintaining confidentiality

Flexibility to work beyond standard hours to meet the requirements of tenants

Comply with responsibilities regarding safeguarding & training

Has an awareness, understanding and commitment to working within an equality, diverse and inclusive environment.

Personal Qualities - Desirable

Clear identification with charitable purpose and a commitment to working for beneficiaries