Community Hub Host

5 days ago

Birmingham, Birmingham, United Kingdom Shaw Trust Full time


Job Description Community Hub Host Location Birmingham : "Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody.

I am proud to be part of this great organisation." At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work.

We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.

For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference.

Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.

Purpose The Work and Health Programme is an innovative programme, aimed at supporting individuals who are seeking employment, to help them to find work.

The Host will be an integral part of our delivery sites, being the first point of contact for participants and visitors via email or in person to our sites.

The Host will take a lead in site administration and coordination activities and will be available to support participants and colleagues.

Main Duties and Responsibilities Undertake telephone and reception duties, adhering to agreed Ensure all participants and visitors are welcomed and directed to the appropriate member of staff in a professional and efficient manner.

Ensure all participants receive a tour of the Hub and its facilities when they arrive for their first Be the main point of contract in the Hub for participants answering general questions and directing them to facilities or appropriate support as required.

Maintain the security of the Hub including access to restricted areas and sources of data and Ensure that the presentation of the Hub is maintained to the highest standard at all times.

Undertake incoming and outgoing mail duties. Manage the ordering and distribution of stationery and consumables within the Hub following agreed procedures. Undertaking administrative tasks such as reporting for management and stakeholders Download the Job Description for full details.

Other: To undertake any further training as identified in the Shaw Trust review procedures. Ensure that safe working practices are followed in respect of COSHH and other Risk Assessment control measures. Employees must comply with the provisions of 'The Health and Safety at Work Act 1974' and must take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts of omissions whilst at work. Employees are also required to co-operate with their employer to enable them to perform or comply with any statutory provisions. The Trust's efforts to promote a safe and healthy working environment can only succeed with the full co-operation of its employees. To understand, comply with and promote Shaw Trust's safeguarding policy and procedures. It is the responsibility of all employees to make the working environment safe and secure for all.

Everyone must adhere to the 5 Rs in relation to possible abuse:
Recognition, Response, Reporting, Recording and Referral.

The Trust can only ensure its dedication to the protection of vulnerable people with the full cooperation of its employees.

The Trust has a Diversity and Inclusion Policy and it is the responsibility of all staff to comply with this.

The key responsibilities for staff under this Policy are set out in the Trust Code of Conduct. To maintain the confidentiality about clients, staff and other Trust business.

The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty.

The post holder must meet the requirements of the Data Protection Act at all times.

To maintain awareness of risk and to take personal responsibility for ensuring that the Trust is not unnecessarily exposed to risk.

To report any issues or concerns relating to risk and the effectiveness of the Trust's risk management arrangements. Be aware of, promote and implement Shaw Trust's Risk, Quality and Information Security Management Systems. To report to line manager, or other appropriate person, in the event of awareness of bad practice.

Recycle and manage energy within your environment in line with Shaw Trust's Strategic aim to adopt green approaches and become carbon neutral.

Location: You will be based within Birmingham Employee Benefits As an employee of Shaw Trust as well as positively impacting people's lives, you will have access to the following benefits: 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday 2 days paid volunteering leave each year An enhanced pension scheme after 6 months Life Assurance at 3 times your annual salary rate Access to a suite of learning and development opportunities including paid for apprenticeship and masters' levels qualifications, and management development programmes Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women's Network), MANaging Network Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan Opportunity to request flexible working from day one Our Strategy To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: Join a diverse and inclusive organisation Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career. In addition; We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK. We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government's Access to Work scheme. Living our values, we are keen to reflect the diversity of UK society at every level within our organisation. We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.

If you have accessibility requirements and/or would like further information about the role, please contact:


@shaw
  • Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.
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