Implementation Team Manager

3 weeks ago

London, Greater London, United Kingdom Cushon Full time

Join us as an Implementation Team Manager

At Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry. We're looking for talented people to help us build simple, convenient, and delightful financial experiences tailored to our customers.

In this key role, you'll be responsible for the successful onboarding of new clients to Cushon and supporting change projects for existing Clients across all workplace pension and savings productsIf you're ready for a new challenge and want to make a far-reaching impact through your work, this could be the opportunity you're looking forYou'll be expected to be in the London office a minimum of once a monthWhat you'll do As an Implementation Team Manager, you'll be managing the delivery of successful change projects in order to achieve successful customer outcomes for members and clients. You'll also be: Leading the Implementation of the largest and most complex new and existing workplace pension or savings clients to CushonManaging Implementation team members to ensure high levels of client satisfaction is maintained and supporting team member personal development through appraisals and regular monitoring against targetsMonitoring workflow to identify trends and ensuring work allocations are structured correctly across the teamIdentifying and launching Implementation process improvements to the wider implementation team and business if required, ensuring any process documentation is created and updatedBuilding and maintaining positive working relationships with internal and external teams, and attending meetings where requiredThe skills you'll need To take on this role, you'll need experience of applying Workplace Pensions Implementation Management tools and techniques, paired with experience of people leadership. On top of this, you'll need: Good working knowledge of project change frameworks including Prince 2 principlesExperience of line managing individuals or teams within Workplace Pension and SavingsAble to manage multiple concurrent client project activities of varying sizes, complexity and activity with minimal oversightExcellent communication skills, both written and verbal, with good tone and excellent grammar and experience of delivering presentations both internally and externallyFantastic work ethic with the confidence and personal skills to develop relationships with colleagues and client

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