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Outbound Calling Representative

1 month ago

Crowborough, East Sussex, United Kingdom Premier Full time

JOB TITLE: Outbound Calling Representative

LOCATION: Crowborough Office

HOURS OF WORK: Tuesday, Wednesday & Thursday: 12 pm – 8 pm

Monday: 11 am – 7 pm, Friday: 10 am – 6 pm

Saturdays (2 per month) 11 am – 5:30 pm

Time off in lieu will be given for each Saturday worked.

SALARY: £24,035 per annum

REPORTING TO: Team Leader Crowborough

Do you enjoy talking to people? Do you have good conversational skills and the ability to put people at ease?

We are looking for someone to work within a small, friendly calling team, to build relationships with those that engage with us and secure financial support for the work that we do.

The role:

  • Use a hands-free click-to-dial system to make outbound phone calls to people who love Premier, people who are new to Premier, and everyone in between.
  • Follow a Call Guide, with scripts to steer each conversation.
  • Seeking to progress supporters' giving journeys, you will ask for a regular monthly (Direct Debit) gift from someone who has given one off gifts previously, or ask someone to increase or reinstate their regular gift.
  • Use time sensitive offers to obtain new magazine subscriptions or encourage current subscribers to renew.
  • Securely add, update, and maintain financial details in accordance with data protection requirements.
  • Ensure contact information and contact preferences are accurate and up to date.
  • Secure permissions to contact people through as many channels as possible.
  • Work towards Key Performance Indicators as agreed with your line manager.
  • Maintain a clear, professional, and positive telephone manner, ensuring everyone is spoken to with respect and patience.
  • Answer supporter queries accurately and honestly in line with our Christian values
  • Take care of all equipment issued by Premier.
  • Occasionally receive incoming donation calls as supporters respond to appeals for gifts on the radio.

We are looking for someone to start as soon as possible.

Skills and Personal Qualities:

  • Experience in telemarketing or fundraising is not essential but would be an advantage
  • Team working experience
  • Proven administration, multi-tasking and prioritising skills
  • IT literacy in Microsoft Office

The post-holder will work in a Christian environment. Therefore, it will be necessary for the post-holder to have respect for the Christian faith, and its values and be in sympathy with our organisational aims.

Due to the number of applications we receive, we cannot reply to unsuccessful candidates, therefore, if you have not heard from us within two weeks of your application please accept that on this occasion, your application has been unsuccessful.

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