Senior Tenancy Progressor

4 weeks ago

London, Greater London, United Kingdom Knight Frank LLP Full time

We are looking for a collaborative Tenancy Progressor to join our Residential Lettings division to support our local offices.

Reporting directly to the Tenancy Progression Manager, this role forms part of multiple Collaborative and Engaged teams who naturally provide excellent and dedicated client service, and in our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.

We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment, and the impact on the communities it serves.

The successful candidate will be flexible, confident, self-motivated, organized, and pro-active with good computing skills and excellent administration skills. This role requires an individual with the ability to communicate and deal with others at all levels in a polite, professional, friendly, and helpful manner, both face to face and over the telephone.

Responsibilities

Deal Administration


• Verifying data quality and compliance of work received


• Carrying out due diligence checks on Tenants, Occupiers and other Relevant Persons prior to the start of the tenancy


• Drawing up Tenancy Agreements


• Producing letters and emails


• Setting up rents and charges, producing initial invoice and tracing funds received


• Communicating with internal teams, Landlords, Tenants, Occupiers and other Relevant Persons


• Arranging inventory and check in


• Assisting to queries from Tenants, Landlords and Relevant Persons on tenancy paperwork


• Requesting and collecting references from approved reference provider or independent references from accountants, solicitors etc. and guiding Tenants through referencing process and explaining referencing to landlord.


• Arrange Right to Rent checks with Tenants/Occupiers and office


• Registering Deposits under the Tenancy Deposit Scheme


• Liaising with Knight Frank Promise Safety Team to ensure safety certificates are valid and sent to the appropriate parties


• Working with internal team to support in new tenancies, including tenant changeovers, landlord changeovers, addendums and deeds of surrender


• Keeping a record of important documents and maintaining the organization of files


• Working to tight deadlines to move in prospective Tenants whilst under pressure


• Providing Prescribed Information to all Tenants and Relevant Persons prior to the start of the tenancy


• Recording smoke alarm confirmation on first day of tenancy


• Sending safety certificates to all Tenants and Occupiers prior to the start of the tenancy


• Raising suspicious activity to, and liaising with, Money Laundering Reporting Office

Best Practice


• Display knowledge and ensure compliance of best practice


• Ensure correct naming conventions are used on all property files


• Ensure accurate notes are maintained on all property files


• G: drive organization and maintenance


• Keeping up to date with current legislation relating to the Lettings industry

General


• Prepare updates for weekly and monthly meetings with internal teams


• Attend and support teams with client meetings

Information Security


• Liaise & raise security incidents or weaknesses with the Security Analyst


• Display knowledge of GDPR regulations


• Dealing with sensitive information whilst following Data Protection guidelines

Customer Experience


• Champion the customer experience


• Assist Department Head with implementation of Customer Experience initiatives


• Communicate and deal with internal and external customers at all levels in a polite, professional, friendly, and helpful manner, both face to face and on the telephone

Senior Responsibilities


• Higher capacity for deal numbers


• Dealing with larger clients adapting to client processes


• Buddying up with and training new starters and carrying out checks on quality of work


• Assisting team members and internal teams with complex queries


• Checking and assisting with drafting special clauses


• Stakeholder for projects and reviews of processes and procedures


• Engaging with all lettings teams and departments outside of their assigned offices

Experience required

2+ years in a Senior Lettings role
ARLA level 3 qualification completed

#LI-SO1

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Please note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs.

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