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Guest Services Assistant
3 months ago
Guest Services Assistant (Part-Time) - Farnham, Surrey
We are offering an exciting opportunity for a Guest Services Assistant to join the Birdworld Team on a permanent, part-time basis, working 20 hours per week and may include some weekend days. Additional hours may be offered depending on the needs of the business.
Pay Rate is up to £11.44 per hour.
About Birdworld
Set within 26 acres of beautiful, landscaped gardens, Birdworld is one of the largest bird parks in the country and is home to a diverse collection of species.
We pride ourselves on our educational and conservation values.
About the Role
The role reports to the Guest Services Team Lead.
The Guest Services Team at Birdworld look after a variety of visitor facing aspects including Admissions, Retail, and Catering, all in a busy working environment.
Colleagues working in the shop and admissions area are very often the first or last impression of our business and are therefore hugely important to our reputation.
Working in these areas includes till work, tidying and stocking of shelves and assisting with queries or questions from the visitors as necessary.
Duties include:
Welcoming guests to the park and assisting with guest enquiries.
Processing of admission tickets, memberships, and experiences.
Assisting with the replenishment of the retail areas
To provide support and assistance within the catering department.
Previous experience in a Customer Service environment beneficial, though all necessary training will be provided.
Our employee benefits package includes:
An Employee Assistance Program (EAP) providing free and confidential counselling and advice to all employees and their immediate family.
Contributory pension scheme for eligible employees
Generous Staff Discount Scheme after completion of probationary period
Free on-site parking
Staff Uniform provided
Discounts
Health Cash Plan Charity Day
Up to 38 days of holiday pro-rata Cycle Scheme
Please apply as soon as possible, we reserve the right to close recruitment once we have found the right candidate.
