1st/2nd Line Support Technician

1 month ago


Cardiff, Cardiff, United Kingdom ALLEGIANCE TECHNOLOGY LTD Full time

1st/2nd Line Support Technician

My client, one of the UKs most rapidly growing Law Firms, are looking to expand their IT Support Team and are in search of a technically skilled, fast thinking, 1st/2nd Line Technician to join their team and provide internal support.

Role: 1st/2nd Line Support Technician
Salary: up to 25,000 DOE
Location: Birmingham - (Hybrid / Remote)

Daily Responsibilities:

  • Provide technical support for issues with emails, PDFs, onboarding new users and decommissioning users.
  • Provide technical support for a bespoke tech platform - training is provided on this platform.
  • Escalating any complex issues for the senior team to resolve.
  • Administering support for new users - onboarding, setting up with the software, and work equipment, providing extensive training on how to use efficiently.
  • Resolve any 1st/2nd tier connectivity issues that occur.

Skills Required:

  • Previous experience within a role providing Technical Support - experience with the Legal Sector is beneficial but not essential
  • Experience within Office 365 applications - SharePoint experience essential
  • Experience providing efficient REMOTE support to users and consistently maintaining high level customer service - a dynamic and flexible approach to your work.
  • Great, friendly, telephone manner, especially with non-technical users
  • Windows Server, Active Directory - User Management, Group Policies
  • Networking protocols - DNS, DHCP, TCP/IP
  • Azure / Entra ID - MS Intune not essential but would be great
  • MDM / Laptop Hardware - Experience deploying new user equipment.

This role is a fantastic opportunity to get involved within one of the UKs most innovative and fast-growing Law Firms - get the applications in

If you would like to learn more about this role don't hesitate to drop me a message or give me a call

Locations: Birmingham, Walsall, Dudley, Solihull, Edgbaston, Tyseley, Marston Green, Wolverhampton,

Key Words: 1st Line, 2nd Line, 1st/2nd Line Support, IT Technician, IT Engineer, Office 365, Sharepoint, Azure, Intune, Cloud, Technical Support, Remote Support



  • Cardiff, Cardiff, United Kingdom The City & Guilds Group Full time

    City & Guilds - 2nd Line Support TechnicianWe are thrilled to offer you the chance to join City & Guilds in the role of 2nd Line Support Technician on a 6-month fixed-term contract. Your main responsibilities will involve providing end user support to all C&G employees and ensuring the smooth operation of our ICT systems.You will tackle more complex end user...


  • Cardiff, Cardiff, United Kingdom Circle Recruitment Full time

    1st Line IT Support Analyst/Service Desk Analyst with 12+ months of experience in an IT helpdesk or support role, and strong Office 365 & Windows 10 skills, is required by a leading firm in central Cardiff.This role will require you to use your technical expertise to resolve 1st line IT issues for employees in a timely manner, and contribute to the team by...


  • Cardiff, Cardiff, United Kingdom Intec Select Ltd Full time

    2nd Line Support Analyst - London - Consultancy - 35, ,000 + Excellent Benefits Overview:Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities:Taking ownership and managing tickets through resolution or escalationProvide technical support...


  • Cardiff, Cardiff, United Kingdom Intec Select Ltd Full time

    2nd Line Support Analyst - London - Consultancy - 35, ,000 + Excellent Benefits Overview:Our client, a leading Microsoft consultancy partner is looking for an experienced 2nd Line Support Analyst to work with a number of their key clients. Role & Responsibilities:Taking ownership and managing tickets through resolution or escalationProvide technical support...


  • Cardiff, Cardiff, United Kingdom Uniting People Full time

    2nd Line IT Support k per annum Shift Pattern Hours - across days and nights The Role As the Engineer, you will be responsible forhandlingcomputer hardware. Key Responsibilities: Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec etc.) Support & configuration of barcode printers for Shop Floor and Office...


  • Cardiff, Cardiff, United Kingdom In Technology Group Full time

    Title: Senior 2nd Line Systems EngineerLocation: Fully remoteSalary: (phone number removed) (DOE) We are looking for an experienced 2nd Line Systems Engineer to join a leading managed service provider on a fully remote basis. You will be responsible for providing remote support to existing clients and customers across the UK, whilst maintaining a...


  • Cardiff, Cardiff, United Kingdom In Technology Group Full time

    Title: Senior 2nd Line Systems EngineerLocation: Fully remoteSalary: (phone number removed) (DOE) We are looking for an experienced 2nd Line Systems Engineer to join a leading managed service provider on a fully remote basis. You will be responsible for providing remote support to existing clients and customers across the UK, whilst maintaining a...

  • Third Line Support

    1 week ago


    Cardiff, Cardiff, United Kingdom Accelero Full time

    Third Line Support EngineerIncrease your chances of reaching the interview stage by reading the complete job description and applying promptly.£40,000 to £45,000Hybrid/Flexible working - Cardiff (1 day a month in office)We're working with a Microsoft Gold Partner business, looking to expand their 3rd line Infra team due to growth. This team is already...


  • Cardiff, Cardiff, United Kingdom Salt Search Full time

    Due to the organic business growth in recent years for one of our key clients, they are looking to recruit a Desktop Support Engineer for their Cardiff Office The Role & Responsibilities: Supporting, configuring, and deploying Windows 7/10 Supporting Microsoft Office 2013 Proactively working to improve internal processes Pro-actively identifying potential...

  • IT Support Engineer

    1 week ago


    Cardiff, Cardiff, United Kingdom Searchability Full time

    2nd Line IT Support Engineer Windows / Azure / Active Directory / PowerShellBRAND NEW ROLE WITHIN A PIONEERING IT TEAM WITHIN THE BEST OFFICES IN CARDIFF Central location, easily commutable on public transport Windows / Azure / Active Directory / PowerShell Up to £35,000Based in Cardiff we are a trailblazing IT house who are seeking to appoint a talented...


  • Cardiff, Cardiff, United Kingdom Jobboarddirect Full time £11

    Technical Support Cardiff Who are we? ID Management Systems is the UKs NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years weve been at the top of the ID Card industry supplying some of the countrys biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on...


  • Cardiff, Cardiff, United Kingdom Kern & Partner Personalmanagement GmbH Full time

    IT Support Engineer - Service Desk (w/m/d) IT leicht gemacht - Sei die helfende Hand - wenn Hilfe gebraucht wird Unser Auftraggeber ist ein modernes Familienunternehmen mit langer Tradition in der Lebensmittelindustrie . Als marktführender Produzent auf seinem Gebiet ist das Unternehmen seinem Produktportfolio seit seiner Gründung treu geblieben und...


  • Cardiff, Cardiff, United Kingdom identifi Global Resources Full time

    IT Support Technician x 4n6-month contractn£130 per daynInside IR35 via Umbrella companynDriving License required due to travel requirements around Cardiff, Swansea and PontypoolnVehicle supplied at base locationsBuilding on recent digital investment, our client have been leading on a number of national health programmes. These are large-scale developments...

  • MET Technician

    1 month ago


    Cardiff, Cardiff, United Kingdom Auto Skills UK Full time

    MET TECHNICIAN/STRIP FITTEROTE:£43,000 MET Technician / Strip Fitter details: Basic Salary:£37,000 + bonus Working Hours:Monday to Friday 8am - 5pm (40 hour) Saturday available at overtime Location:Swindon Talented and efficient MET Technician/ Strip Fitter to join this leading team. As a MET Technician / Strip Fitter, you will be repairing damaged...

  • MET Technician

    4 weeks ago


    Cardiff, Cardiff, United Kingdom Auto Skills UK Full time

    MET TECHNICIAN/STRIP FITTEROTE:£43,000 MET Technician / Strip Fitter details: Basic Salary:£37,000 + bonus Working Hours:Monday to Friday 8am - 5pm (40 hour) Saturday available at overtime Location:Swindon Talented and efficient MET Technician/ Strip Fitter to join this leading team. As a MET Technician / Strip Fitter, you will be repairing damaged...


  • Cardiff, Cardiff, United Kingdom identifi Global Resources Full time £130

    IT Support Technician x 4 6-month contract£130 per day Inside IR35 via Umbrella companyDriving License required due to travel requirements around Cardiff, Swansea and PontypoolVehicle supplied at base locationsBuilding on recent digital investment, our client have been leading on a number of national health programmes. These are large-scale developments...


  • Cardiff, Cardiff, United Kingdom DCA Recruitment Full time

    Technical Support Cardiff Who are we? ID Management Systems is the UK s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we ve been at the top of the ID Card industry supplying some of the country s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on...


  • Cardiff, Cardiff, United Kingdom DCA Recruitment Full time

    Technical Support Cardiff Who are we? ID Management Systems is the UK s NO# Supplier of ID Cards, Software, Printers and Accessories, for 30 years we ve been at the top of the ID Card industry supplying some of the country s biggest names with access and smart cards, card holders, printed lanyards, card printers and software. Located in modern offices on...

  • HGV Technician

    4 weeks ago


    Cardiff, Cardiff, United Kingdom Venatu Consulting Ltd Full time

    HGV TechnicianSalary: Up to £23.15phContract Type: PermanentWork Schedule: Earlies and lates OR nights (Mon - Thu) availableWe are currently seeking a dedicated HGV Technician / Mechanic to perform essential maintenance and repairs on trucks, trailers and some ancillary equipment. This HGV Technician role is vital for ensuring vehicle reliability and...

  • HGV Technician

    1 month ago


    Cardiff, Cardiff, United Kingdom Venatu Consulting Ltd Full time

    HGV TechnicianSalary: Up to £23.15phContract Type: PermanentWork Schedule: Earlies and lates OR nights (Mon - Thu) availableWe are currently seeking a dedicated HGV Technician / Mechanic to perform essential maintenance and repairs on trucks, trailers and some ancillary equipment. This HGV Technician role is vital for ensuring vehicle reliability and...