Customer Service Advisor

4 weeks ago

Glasgow, Glasgow City, United Kingdom Barclays Full time

Customer Service Advisor

Glasgow

£26,500 per annum +

Excellent Benefits:
Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits


Barclays Overview
You probably know us as a bank, but we're much more than that. We've been helping people and businesses manage their money for more than three hundred years.

The way we do this is changing all the time, and we're looking for enthusiastic individuals to join us for the exciting challenges ahead.

We help a wide range of people from many different backgrounds, and we want our team to reflect that diversity - so whatever your story is, we want to hear it.


More information about the role
We're looking for a Customer Service Advisor to become a part of our Everyday Customer Care team. Within this role, you'll be the go to point of contact for many of our customers across Barclays UK.

You'll support their more complex needs and you'll be there to help our customers when they need us most – through challenging life events such as financial difficulty, being scammed or going through a bereavement.


We'll give you the tools to help you find fair, simple and practical ways forward for our customers to assist them over the phone, via Social Media or Message us in the Barclays app.

You'll also be empowered to take ownership of your customer's queries, to help resolve their complaints.

Our dream Specialist Customer Care colleague
Working in Customer Care is all about leaving every customer happier than you found them.

We'd love individuals to join us who will treat our customers as if they were your own family members – with empathy and kindness.

We'd love you to ask yourself these questions.

  • Are you patient and caring?
  • Are you a good listener and passionate about helping others?
  • Do you have a can-do attitude, and give everything a go?
  • Are you digitally savvy and curious to learn more?
  • Are you willing to help your team by sharing what you learn along the way?
If you answered 'yes' to the above, we'd love to hear from you.

We believe these traits are the most important thing – and if you have these, we can teach you the rest.

Although it's not essential, it might also help you to hit the ground running in the role if you have some of these skills and experiences too:

  • Experience of working in a customer-obsessed role
  • Excellent written and verbal communication skills
  • Experience assisting vulnerable customers

What we offer
As much as we care about our customers here at Barclays, we're equally passionate about our people. We want to make sure that everyone who works here loves their job, and is valued and respected. Some of the ways we do this are listed below...

  • We know that you have a life outside of work so we offer flexible working – which you can discuss with the hiring manager.
  • Our people spend some of their time at home and some of their time in the office. You'll be told which set days you'll be working from the office. These should be the same days each week, but it could change depending on the needs of the business – see more on this below
  • We love to hear different viewpoints from colleagues at all levels, and have regular and varied events on everything from mental and physical health to helping customers and colleagues through key life events
  • We have loads of great career opportunities, and are passionate about helping our people grow and progress

Hybrid Working


At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.

We have a structured approach where colleagues work at an onsite location on fixed, 'anchor', days of the week, for a minimum of two days a week or more, as set by the business.

Please discuss the working pattern requirements for the role you are applying for with the hiring manager.

Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.


Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.

Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.

A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Webhelp Full time

    AdvisorLocation Glasgow, United KingdomLanguage English***Job Advert:We are looking for collaborative and dedicated Customer Service Advisors Complaints to join our inclusive and friendly team. This fulltime complaint handling role is based in Glasgow with earning potential up to £25,757 and many excellent benefits.In this role, you will manage, resolve and...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Webhelp Full time

    AdvisorLocation Glasgow, United KingdomLanguage English***Job Advert: If you have customer service experience and are seeking a flexible, fulltime job in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This role comes with a salary of £21,757 plus benefits.You will provide...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Oliver Smith Recruitment Full time

    Customer Service AdvisorGlasgow NorthStart ASAPHours Monday to Friday (Hybrid)£24k Oliver Smith Recruitment is partnering with a leading company in Glasgow to hire a Customer Service Advisor for a full-time position.Responsibilities:Handling a large volume of inbound callsOrder processing for customers and clientsAddressing inquiries from customers and...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Search Consultancy Full time

    Customer Service AdvisorPay: £10.25 per hour (annual equivalent £20k), paid weekly every FridayLocation: Near Glasgow GreenDo you enjoy giving the best Customer Service and feel satisfied by helping others? Yes? Then we have a new vacancy with our client may suit youWe are looking for Customer Service Advisors to work for our client based in Glasgow that...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Webhelp Full time

    Job AdvertIf you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team. This hybrid role comes with a salary of £21,757 plus benefits where you will be able to work in office for 2...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Wholesale Domestic Bathrooms Full time

    Job descriptionWe have the opportunity for a full time Customer Service Advisor to join our team (minimum 40 hours per week) Are you looking for a fantastic opportunity with a wellknown, awardwinning business?_ Would you like to work for a living wage employer?_ Do you enjoy working as part of a fun, supportive team?_If your answer to all of the above is...

  • Customer Service Executive

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Switch Advisor Ltd Full time

    Are you passionate about providing exceptional service and resolving customer inquiries? Join our team as a Customer Service Executive and become a vital part of our commitment to delivering outstanding customer experiences.Duties: Provide exceptional customer service to clients via various face to face channels Answer customer inquiries and resolve issues...

  • Customer Service Advisor

    4 weeks ago

    Glasgow, Glasgow City, United Kingdom Webhelp Full time

    Job AdvertIf you have customer service experience and are seeking full-time opportunity to re-imagine your career in Glasgow, we want to hear from you. We are recruiting smart and motivated Customer Service Advisors for an inclusive city centre team.You will provide outstanding service at every touch point with customers as Customer Service Advisor. You'll...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Global Wave Innovations Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a Customer Service Advisor, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.Duties: Answer incoming calls and respond to customer inquiries in a professional and timely manner...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Search Consultancy Full time

    The companyMy client, who is based in Glasgow City Centre, is a leader in their industry of plant hire, and are the UK's largest independent plant and equipment rental company. They have over 50 years' experience under their belt and are still a family run business whoemploy over 1,800 people nationwide.When joining this company, you will be joining a...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Gi Group Full time

    CUSTOMER SERVICE ADVISORA great opportunity to join a growing contact centre based in Glasgow City Centre on a permanent full-time basis as a Customer Service Advisor.Contract: Permanent/Full-TimeSalary: £20,000 per annumHours: 40 hour working week (working 5 days a week) Rotational shift pattern Monday Friday 8am 8pm and 1 Saturday out of 8am 6pmDuties:...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Matt Burton Full time

    MBA are currently recruiting for a home-based Customer Service Advisor to join the Out of Hours team based in an exciting global organisation in central Glasgow. As a leading player in the insurance industry, our client puts their people at the heart ofeverything they do. They pride themselves on providing an exceptional service for their clients, as well as...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Anderson Knight Full time

    Anderson Knight is looking to recruit a Customer Service Advisor on a full-time permanent basis. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients. You will be the first point of contact for clients and will need to ensure that their enquiries, requests, and complaints are handled promptly,...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Search Consultancy Full time

    Job Title: Customer Service Advisor - Hybrid workingJob Location: Glasgow City Centre - Hybrid working availableJob Salary: Up to £27,000 (including bonus)Job Hours: No later than 6pm with an early finish every Friday at either 3pm/4pmThe package for the position of Customer Service Advisor is Basic Salary of £22,000 Capped bonus up to £400£450 per month...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Scotland, Ireland & The North Full time

    Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Claremont House as a Customer Service Advisor working 25 hours per week, Monday to Friday.At Homes for Students, we are dedicated to creating a...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Rentokil Initial Full time

    Customer Service Advisor - Full-time (Monday to Friday)Peter Cox - Glasgow (Hybrid Working)Salary - Basic £18, 869 per annum and OTE £20,000 Per annum37.5 hours a weekPeter Cox, part of Rentokil Initial are the UK's leading preservation business providing specialist services for the identification and treatment of woodworm, rising damp, basement...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom KwikFit Full time

    About usEveryone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit - whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for...

  • Outbound Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom McQueens Dairies Full time

    Outbound Customer Service Advisor - Direct Debits Basic Salary: £10.97 Per Hour / £22,796.80 Per Annum - OTE £28,000 Shifts: Monday-Friday Location: Glasgow About Us McQueen's Dairies is an established and expanding family dairy in the UK, with a proven track record of continued growth. Trading since 1995, our aim is to update the traditional...

  • Customer Services Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Kaplan International Full time

    Customer Services AdvisorReference number: JR238799Location:Kaplan Living GlasgowWorking pattern: Full-Time, 32 hours per weekContract Type:PermanentNumber of roles:1Salary: £23,400 Per annumWe are looking for a Customer Services Advisor to join our team.As a Customer Service Advisor, you will be primarily responsible for Building management, Financial,...

  • Customer Service Advisor

    2 weeks ago

    Glasgow, Glasgow City, United Kingdom Brightwork Full time

    Brightwork are currently supporting one of our well known clients with the recruitment of Customer Service Advisors to join their busy customer service team on an ongoing temporary basis.The successful candidates will be joining the client during a peak period You will provide excellent customer service, support candidates through their application processes...