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Technical Support Officer
4 months ago
Our Metro team have a brand-new role for an experienced Technical Support Officer to provide efficient administrative and technical support to the team. Using SharePoint and ProjectWise, you will ensure that documents are well managed and easily available for the team. You will be instrumental in creating a comprehensive library for all Metro projects, enhancing their accessibility and streamlining processes.
In this varied role you will develop procedures around document management, minute take at meetings, support the PA with administration and work with various stakeholders to map out a continuous improvement plan. This is a great opportunity for someone who is highly organised to shape this newly created role and set document management procedures that will make a real difference to how we do things.
What you will be doing.Work with the project teams, Midland Metro Limited (MML) and Midland Metro Alliance (MMA) to ensure robust document management controls are created, implemented and maintained.Ensure information management and file naming protocols are compliant.Create a record of all paper documentation to ascertain the correct approach to capture the data in an electronic format.Upload documents to a central location such as SharePoint or ProjectWise.Document scanning service providers to scan and categorise documents into the database.Support with the facilitation and servicing of meetings.Manage the flow of technical information from the Owners Team to the MMA and MML. Carry out the analysis of various data sources using Microsoft Excel and/or other Microsoft Office software. What's essential.An experienced administrator, who is used to working on own initiative.Experience of support to meetings, minute taking a recording of actions.Experience establishing, implementing, and maintaining document control systems and processes as part of a multi-disciplinary project team.Demonstrable experience working with Document Control Systems/Common Data Environments (SharePoint, MS Teams, ProjectWise/similar)Excellent interpersonal skillsStrong attention to detail including observational, analytical, and organisational skills.Intermediate proficiency in MS Office applicationsEffective time management skills and ability to work independently as well as a member of a cross-functional team.Ability to work collaboratively.SharePoint or other relevant database Qualification.How to apply. On clicking 'apply for this job', you will be prompted to register for an account, which you can do using your name and email address. You will have the opportunity to upload a CV when registering. Uploading your CV will auto-populate the employment and education sections of your profile. Please note, we do not see your CV once you have submitted your application. Our shortlisting decisions are based on what you tell us in your profile - and so it is important to check the information is correct and format your profile so that it really stands out. You will be asked to provide a supporting statement which should fully outline your suitability for the role, highlighting how your skills and experience match the essential job criteria. If you already have one that you have prepared earlier, you can simply copy and paste this into the application form. For more information on how to apply, please visit the FAQ page on our career site.
Reasonable adjustments.If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process (for example, you might need to submit your application in a different format), please get in touch with our Recruitment Team ). We are here to assist and accommodate your needs.
Salary and benefits.We advertise salary ranges for job roles, with new appointments typically starting at the lowest salary point. In exceptional cases, where higher skill levels or experience are applicable, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
We offer a comprehensive benefits package that includes a Local Government Pension Scheme (one of the most generous pension schemes in the UK), 28 days paid annual leave (plus an option to purchase more), ethical saving options and healthcare plans, paid volunteering days, free financing for the latest technology, discounted shopping with over 2,000 big-name retailers, and more. For more information, please visit the benefits page on our career site.
Hybrid working and location. We believe hybrid working is the best way for our organisation to fulfil our commitment to a modern, agile workplace while continuing to provide a great service to our customers. Hybrid working means having flexibility between working in the office and at home on agreed days, where a role allows.
The location for this role is 16 Summer Lane. It is expected that you can split your time between the office and working remotely, with at least 3 days a week spent in the office. Please note, this is the minimum expectation.
Creating an inclusive workplace.We are dedicated to creating a diverse, inclusive, and authentic workplace that reflects the communities of the West Midlands region. We believe that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.
WMCA holds diversity accreditations, such as the RACE Code Quality Mark, Armed Forces Covenant (Gold status) and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women. We're a Disability Confident Employer with 'Leader' status, committed to interviewing applicants with disabilities who meet all the essential role criteria.
We recognise that certain groups, such as women and people of colour, may be less likely to apply for roles if they feel they do not meet all the requirements. However, we encourage individuals who are passionate about the role and want to make a difference to still apply. We value potential and encourage applicants to highlight their skills, including transferable ones, even if they don't fit the traditional "perfect candidate" mould.
We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying. If your values align with ours and you are dedicated to working towards a future that we can all be proud of, we would love to hear from you.
Right to Work in the UKApplicants will need to evidence that they have the legal right to work in the UK, in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Thank you for considering joining our team at WMCA. We look forward to receiving your application and the opportunity to work together towards our shared goals.
Attached documents
JD - Technical support
