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Office Cargo Agent

2 months ago

Hounslow, Greater London, United Kingdom Irlam Associates Group Full time
Our client is one of the world's leading ground handling organisations, providing high quality cargo, passenger, premium, ramp, baggage and technical services across a network spanning over 188 locations in more than 22 countries on five continents.
Within their UK division, boasting a work force of over 700 individuals spread across 19 strategic sites nationwide, they don't just envision success; but engineer it. Their vision is crystal clear: to empower our people, ignite innovation at every turn, and revolutionise the industry with an unwavering commitment to customer satisfaction.

Your main responsibilities on a day-to-day basis will be (but not limited to)
  • Customer first point of contact to provide assistance with inquiries and resolve any issues that may arise during the shipping process.
  • Process inbound and outbound flights and coordinate with carriers, managing the driver's reception, warehouse and parties involved in the transportation chain to schedule pickups.
  • Deliveries and shipments. Track shipments in transit and provide updates to customers as needed.
  • Ensure all documentation and record keeping is accurately maintained and that shipping documents comply with regulatory requirements and company policies.
  • Capture data entries into our client and their airlines computer systems.
  • Report on discrepancies and damages, providing general administrative tasks and ensuring all industry regulations, customs requirements and shipping laws ore compliant against legal and regulatory standards.
  • Resolve any service issues that may rise during the shipping process via telephone or email.
  • Build relationships and liaise with customer airlines and their customers.
To be successfully considered for this role you will need:-
  • Excellent command of the English language in both written and verbal communication to effectively communicate with all parties concerned.
  • Customer Service experience is key to this role.
  • Attention to detail when providing administrative support with strong organisational skills.
  • Basic IT skills required to capture relevant information into the various airlines dedicated computer systems.
  • Multi-tasking ability and the need tore ain calm under pressure and to work against tight deadlines.
  • Air Cargo knowledge is desirable to understand the industry requirements.
Shift work includes nights, weekends and holidays as their Business operates 24/7

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.