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Team Leader
4 months ago
This is what a career at River Island is like. And this is where yours starts.
What We Are Looking For...
Responsibilities:
COMMUNICATION
Set up team briefs and communicates / cascade the store actions and targets Check's business communication channels and drives actions to achieve priorities Effectively delegates accountabilities within the store team Communicates and champions current business initiatives Clear and concise communication when leading visits in your store when stepping up in management absence. CUSTOMER FOCUS
Works with the management team to actively look at ways to improve a customer focused culture in store and within the team Drives conversion, footfall, and all service KPIs in store Frequently adjusts approach to ensure customer needs are met and to improve service OPERATIONS
Creates a safe & secure working environment for self, colleagues, and customers by working with the Management Team in complying with all Health and Safety & Retail Risk legislation, policies & procedures. Supports the Management Team in ensuring that all Health and Safety & Retail Risk training is completed and up to date for yourself team. Completes price events and promotional activity in line with company communication Drives delivery process and productivity in line with company expectations Ensures daily replenishment and size availability checks are completed to company timescales. Works with the management team to action daily stockroom walkthroughs and identify product opportunities VISUAL & COMMERCIAL
Supports with implementing and maintaining exceptional company layouts, sale launches and visual merchandising guidelines and standards. Conduct daily walkthroughs in store, identifying areas that need visual attention in Management absence. Analysis of data using company tools to ensure that the Commercial File is up to date and opportunities are identified and action taken. Has a good knowledge of your store profile and performance PEOPLE
Supports with proactively recruiting the best team, ensuring a thorough induction is completed Develop and coach Sales Advisors, providing feedback in a prompt, constructive, and encouraging manner ensuring follow up is carried out where necessary Able to have difficult conversations, acting in the best interest of the store and individual Competent in acting as a note taker in formal meetings and knowledgeable on people processes Supports a culture of recognition in store Encourages a Diverse and Inclusive culture where everyone feels included COST & BUDGETING
Is aware of store performance and controllable costs within the store and actions needed to improve. Checks daily deployments to ensure staffing levels are sufficient to achieve store priorities and service KPIs Behavioural Competencies:
ACCOUNTABILITY
Holds self and others accountable for the running of the store in other management absence. Readily takes on challenges or difficult tasks. Adheres to and enforces goals, policies, procedures, and work requirements. DRIVES ENGAGEMENT
Works with the Management Team in driving a culture where people are motivated to do their best to help the Store achieve its objectives. Explains the purpose of work, involves others appropriately and gives them recognition for their contributions. Praises the successes of others. DRIVES RESULTS
Consistently achieves results, even under challenging circumstances. Holds self to high standards of performance. Shows consistent effort to complete tasks in a timely manner. Maintains work focus despite obstacles or setbacks. EFFECTIVE COMMUNCATION
Adapts communication content and style to the needs of others. Listens to others input and perspectives, asks questions and summarizes to confirm understanding. PLANNING & PRIORITISING
Plan and prioritise work to meet required store goals and priorities. Has a clear understanding of the main tasks needed to complete work in the right sequence. Identifies the support and resources needed to carry out work; delivers on time and at an acceptable level. PROBLEM SOLVING
Makes sense of information to effectively solve problems and identify opportunities. Probes for root causes; uses problem-solving methods to put a proposed plan in place. This Is For You...
Discount - Generous 50% staff discount & uniform allowance so you can treat yourself to our latest products RI Rewards - Reducing Islanders everyday expenses through discounts, benefits, financial advice, wellbeing solutions and more with Reward Gateway On top of this you will also be entitled to a generous bonus scheme. Island culture - Stores fitted with Kindness Cupboards to support Islanders with basic food & hygiene products if needed. We also work closely with the Retail Trust to create dedicated support for all our Islanders Family Hub - Every family is unique, we support Islanders with all different family setups enhanced maternity, paternity, adoption & fertility treatment Giver Island - Give as you earn scheme, a 'Giver Island' day each year and matched funding Opportunities - Progression focus throughout Retail & Head Office. Support with upskilling skills through on the job training and qualifications Pension - A contributory private pension scheme Holiday - 28 days paid holiday, inclusive of Bank Holidays. Also the option to buy additional holiday for whatever the need We mentioned the discount, right?
Keeping You Safe...
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote and encourage the belief in British Values- including democracy, the rule of law, individual liberty and mutual respect and tolerance of different faiths and beliefs. To find out more, please visit
Every Islander Counts
Our Island is made up of a diverse community, where we all belong and feel part of something bigger. We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
