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Night Concierge Supervisor
2 months ago
Pinnacle Group are looking to recruit an experienced Night Concierge Supervisor to supervise the Night Concierge Team and ensure that Residents receive excellent levels of customer service, the Estate is presenting extremely well and ensuring operations are run according to protocols and standard procedures in place.
This is a full time role, the shift pattern is 7pm - 7am, 4 days on, 4 days off in Battersea.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.
We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.
Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key responsibilities will include:
- Provide front of house facilities and services to our customers and assist with the concierge duties as necessary
- Identify and deliver on-going training needs to the concierge team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI's and SLA's are
- Monitor performance, setting guidelines, managing holiday / sickness absences and organise shift cover, undertaking or organising emergency cover as required.
- To ensure all accidents and incidents are investigated and reported to the front of house and development manager.
- Undertake development equipment and emergency systems tests weekly and keep a log as required.
Key Requirements:
- Professional attitude to service provision
- Ability to resolve complaints effectively and within procedures
- Previous supervisory experience
- Friendly and helpful, polite and courteous
- Experience of working with the public is essential, ideally in a service related, customer facing capacity
Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.
We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Car/Car Allowance
- Electric Vehicle Scheme
