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Business Support Officer

4 months ago

Rotherham, Rotherham, United Kingdom Rotherham Metropolitan Borough Council Full time

The post holder will provide administrative and technical support to the Adult Social Care service and its customers. The post holder will provide a high level of flexible administrative support which includes professional minute taking. This role will be required to prioritise workloads, plan and allocate work effectively and efficiently under pressure to meet deadlines.

Shortlising will be based on the criteria listed below:

  • Demonstrable experience of producing and maintaining accurate and up to date records.
  • Significant experience of minute taking within a professional and confidential environment
  • Excellent administrative and IT skills
  • Experience of undertaking fact finding processes and resolving complaints about the service.
  • Highly developed communication skills to support the gathering of comprehensive information from the customer or their advocates / carers over the telephone or face to face to ascertain the nature of their contact and determine what action are required.

    For an informal discusson about the role please call Laura Thornley, Head of Service Improvement and Governance on

    This post will have access to the Public Services Network, if successful you will be required to apply for a disclosure of criminal records check at the Basic level (unspent criminal convictions).

    Rotherham Metropolitan Borough Council is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview. For further information, please visit our website.

    Until 31st March 2026 employees paid at Band D and above are subject to a temporary pay reduction of 1.15% spread out by means of a monthly deduction from each pay period over the full financial year. In recognition of implementing this temporary measure, those who experience a pay reduction will be awarded three additional days leave (pro rata for part-time).