IT Support Consultant

1 month ago

London, Greater London, United Kingdom Nexus Jobs Limited Full time
Job Description

IT Support Consultant

As an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.

You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.

Provide a range of IT services for our customer
Promoting MS Office365, RPA services and new technology to our customer by verifying each technology
IT Partners/Vendors Management related to those projects
Activities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)

Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.



Key Responsibilities:
IT Consultant
UX/DX support and RPA services Respond to general IT/DX related requests collaborating with other team members
Understand a customer's IT/DX needs and clarify customer's system and DX requirements
Collaborate with customers to identify the scope of a project, timelines, and resources
Provide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycle
Assist in testing including UAT and validating Proof-Of-Concepts
Provide support services for system maintenance collaborating with other team members
Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)

Skills / Knowledge:
Technical
Strong experience and knowledge of M365 application, especially SharePoint Online and MS Teams
Basic system development and operational knowledge (Experiences in system design and maintenance)
IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)
Customer support / user support experiences
Preferred experience with Japanese companies
Preferred experience with UX and DX (Digital Transformation) technical projects
Preferred experience with Power Platform development, Azure
Preferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)
Communication

Candidate needs to have strong interpersonal communication skills
Adoptability to work in a fast-changing environment
Strong written and verbal communication skills
Proficient in English & Japanese language skills (Reading/Writing/Speaking)
User facing support skills
Self-motivated and an innovative mindset

Experience:
Must have 5+ years IT experience in a corporate environment
Preferably 1 -3 years experiences of System Development and Maintenance

The Client Company is based in City of London.

The salary for this position is circa £50K - £60K.

Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK.


Do send your CV to us in Word format along with your salary and notice period.

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