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Senior Operation Officer in Caernarfon

3 months ago

Caernarfon, Gwynedd, United Kingdom Gwynedd Council Full time

Personal Attributes:

  • Resilience and determination to succeed
  • The ability to drive forward a challenging work programme.
  • Ability to challenge
  • Hardworking
  • Confident
  • Analytical
  • Organised
  • Flexible / adaptable
  • Innovative / creative
  • The ability to forge relationships

Purpose Of The Post:

  • Ensure that the people of Gwynedd are at the heart of everything we do.
  • Support the Head and management team in an active role to ensure that our department is effective and efficient in every field.
  • Promote the department's work and create partnerships to ensure that we fulfil our work to the best of our ability.
  • Lead / manage specific projects on behalf of the Head and management team

Responsibility For Functions:

Main Duties:

Provide operational support to the Head and management team to assist them to undertake their daily role. These duties include:

  • Operating and participating in any meeting on behalf of and with the Head or Director where necessary.
  • Undertaking research and recognising key trends in various fields by providing support and regular updates.
  • Produce high standard documents (including reports for different forums and committees, discussion/evidence papers and reports) and ensure that they are appropriate for internal and external audiences.
  • Run individual programmes or projects in various fields including taking various roles under the Council's project management system.
  • Support the Head of Department with the performance challenge system, the Cabinet Member performance report, the Department's Annual Report, the Council Plan and other documents of the same nature.
  • Coordinate and update the department's risk register and support the Head of Department and managers to present and deliver the mitigation measures.
  • Support the Head of Department to ensure that our service Continuity Plans are current, practical and effective.
  • Ensure that the department is able to have access to current and relevant data to manage performance efficiently.
  • Act as the department's main point of contact for various business matters by taking responsibility for communicating the Head and Management Team's needs for support and cooperate with the Business Service on matters such as information management, emergency arrangements, health and safety and working arrangements or office matters.
  • Offer support to managers and team leaders across the department to ensure that Ffordd Gwynedd's principles are being implemented by improving and transitioning support work processes, whilst working closely with the Business Service and Ffordd Gwynedd team as needed.
  • Act as the point of contact for matters where coordination is needed across services with external organisations such as Auditors, Social Care Wales and the Government.
  • Look at good practice in other organisations and compare performance in specific work fields against the performance of other corresponding organisations with the aim of discovering if there are opportunities to learn lessons.
  • Lead on communication and public consultation matters by ensuring that we raise awareness on progress in the individual work fields.
  • Support the Head and Management Team in responding to situations that need unique answers or a combination of answers that cut across many different work fields across the Department.
  • Support the Head and Managers of the Department to establish the case for change, produce business cases and deliver change in specific work fields.
  • Collaborate closely with stakeholders in various fields, by nurturing an effective and influential relationship with the Council's principal officers, the Cabinet Members and external stakeholders as required.
  • Undertake any other equivalent and reasonable duty which corresponds with the salary level and responsibility level of the post.
  • Responsibility for self-development.
  • Ensure compliance with Health and Safety rules in the workplace in accordance with the responsibilities noted in the Health and Safety at Work Act 1974 and the Council's Health and Safety Policy.
  • Operate within the Council's policies in relation to equal opportunities and equality.
  • Responsible for managing information in accordance with the Council's information management guidelines. Ensure that personal information is treated in accordance with Data Protection legislation.
  • Commitment to reducing the Council's carbon emissions in accordance with the Carbon Management Plan, and to encourage others to act positively towards reducing the Council's Carbon Footprint.
  • Undertake any other reasonable duty which corresponds to the salary level and responsibility level of the job.
  • Responsibility to report any concern or suspicion that a child or vulnerable adult is being abused.

Special circumstances:

  • The need to work unsociable hours from time to time