Client Services Project Manager III

4 weeks ago

Bishop's Stortford, Hertfordshire, United Kingdom Thermo Fisher Full time

Job Title: Project Manager

Position Location: Bishop's Stortford, UK

Group/Division: Pharma Services Group, Clinical Trials Division

Position Location: Bishop's Stortford, UK

Fisher Bioservices is the industry leader in the management of critical biological materials to support the advancement of cell therapies, GMP biologics, and population-based public health research. We provide customized, end-to-end chain of custody solutions for our large pharmaceutical customers and partners in academia and government, ensuring the integrity of their valued material.

How will you make an impact?
When you're part of the team at Thermo Fisher, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.

Position Summary:

The Project Manager acts as the single client interface and account manager for assigned projects. This will involve discussions with clients, development of the project specifications, documentation, aspects of setting up the project. You will manage each project's entire life cycle from setup and planning, through to execution and delivery.

With assistance from internal service providers, the Project Manager is responsible for co-coordinating all operational aspects of the company's services relating to production, storage and distribution within assigned projects.

Project Level: Highly complex, complex, medium and low. These include complex packaging, just in time, Cell and Gene therapy and multiple destination simultaneous distribution.

Key Responsibilities:

  • Assessment of client supplied study specifications in conjunction with Quality, Operations and Procurement to help design Supply Chain solutions to meet the needs of the project
  • Overall responsibility for ensuring that activities come together in a timely manner to meet the client requirements
  • Provision of data and technical input to the Business Development Manager to help in the creation of proposals
  • Working with the client and third parties to finalize logistical requirements. This may include Project meetings at the client site or at FBS
  • Coordination and communication of all Project Management related activities, both internal and external to ensure that all services and products are ready as required by the client
  • Where available, use of appropriate project planning tools e.g. Microsoft Project to track and communicate milestones and critical path activities and responsibilities
  • Timely provision of reports and other information to clients
  • Pro-active communication with all stakeholders
  • Set-up of study on internal systems
  • Ensure study logistics are managed appropriately
  • Leading client and internal status meetings and participation in bid support meetings
  • Manage stock levels of kit materials and packaging components
  • Conduct training at Monitor / Investigator meetings as required by client
  • Provide input into writing and review of departmental SOPs, Work Instructions & Technical Agreements
  • Responsible for revenue recognition for projects and verifies final information for Accounting Department prior to invoices release.
  • Monitor and record change in the scope of contracts
  • Management of Client/Site Enquiries. Log calls / issues in appropriate systems
  • Manages non-conformance and provides reports and timely resolution
  • Provision of training to other members of FBS, where appropriate
  • Participation in cross-functional business process improvement activities as required
  • Communication with all levels of management, team members within FBS/FCS, and appropriate client contacts
  • To be available for overtime work as necessary to meet project or business needs

Minimum Requirements/Qualifications:

  • Relevant Project Management experience
  • Able to act up to Senior PM role in absence as required
  • Understanding of the phases of a clinical trial
  • Experience or knowledge in the packaging and logistics to support a clinical trial within a CRO environment or equivalent.
  • Understanding of GXP requirements
  • Flexible and adaptable with strong customer management skills
  • Able to analyse problems and define solutions
  • Able to work under pressure and support others within team
  • The post holder needs to have good organisational, verbal, written and numerical skills
  • Scientific degree required or other degree coupled with pharma/CRO equivalent work experience

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