Partnerships Manager
3 weeks ago
(Hybrid Working) Home/Office based in Peterborough/Manchester/Sunderland with occasional travel to Peterborough HQ.
We have a fantastic opportunity for an experienced Partnerships Manager.
The purpose of this role is to maximise the commercial & customer objectives within the Partnership that you run, contributing to wider Insurance plans using all P&L levers and to also build a strategic level capability which enhances and consolidates the Motor & Home market position, ensuring best in class relationship management.
You will work within an experienced and multi-skilled team, managing the relationships with renowned UK brands whose core businesses operate across the personal finance, banking and retail sectors.
Key Accountabilities and Responsibilities:
Support and contribute towards the delivery of the agreed annual P&L plan targets for EDBITDA, Income per Policy growth, and conversion metrics and delivery of incremental initiatives.
Maintain strong internal & external Partner relationships to drive growth of the Motor & Home Partnerships portfolio.
Collaboratively work with partners to jointly manage change agendas and implement profitable/viable initiatives ensuring adherence to legal/conduct requirements.
Manage partners change delivery expectations from outset to clear delivery timescales and scope.
Manage the incident communication process through to the Partner, customer communication and decision making process through to completion
Maintain SLA performance in line with the partner contract and be proactive in engaging the Partner where SLAs are threatened.
Manage contractual due diligence requirements such as annual audits.Take the lead in decision making for Partner driven complaints and managed through BCS to an effective conclusion.
Hosting of peer group meetings with external partners either face to face or virtually
Manage quality drivers for the Partner, including NPS and customer experience initiatives
Determine partner outcomes and solutions to a wide range of activities or challenges.
Ensure good customer outcomes are maintained.
Deliver on Partner contractual governance requirements.
Adherence to regulatory responsibilities.
Deputise for Senior Manager as required.
Skills, Experience and Knowledge:
3 years+ experience of partnership management and track record of delivery.
Ability to navigate complex documentation (such as Partner contracts)
Understanding of the regulatory environment
An entrepreneurial style backed up by commercial acumen and results focused.
Self-motivated, resilient; strong work ethic, you thrive in a dynamic, fast-paced environment and persevere through setbacks.
A change agent, able to cut through 'noise', reverse delays and create positive momentum.
Collaborative – Exemplary people skills, able to work with diverse internal and external stakeholders.
Passionate – About partner development
Industry awareness (Advantageous)
What do we offer in return?
A collaborative and fast-paced work environment
Hybrid working model (split of working from home and the office)
25 days annual leave plus Bank Holidays and the ability to buy an additional three-days holiday
Life Assurance 4x annual salary
Health Cash Plan
A benefits scheme that offers discounts and cashback on shopping, restaurants, travel, and more.
Diversity and Inclusion
We're a diverse community of dedicated, innovative and talented professionals.
Inclusive by instinct, we encourage our people to create and share ideas – supporting their growth and celebrating their uniqueness.
We're proud to be an equal opportunity employer and stand firmly against discrimination of any kind.-
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