Enterprise Services Account Manager
3 weeks ago
Company Description
At ServiceNow, our cutting-edge technology drives global progress, and our dedicated team makes it happen. We work with speed and creativity to deliver unmatched solutions for our clients and communities. Joining ServiceNow means becoming part of an ambitious group of innovators eager to make dreams reality. We understand that your true potential shines when you live authentically and share your unique skills. That's why we go the extra mile to support you. Together, we envision big possibilities and empower each other to achieve our goals. The future belongs to us, and it all starts with you.
With a vast clientele exceeding 7,400 companies, we cater to nearly 80% of the prestigious Fortune 500 list. We take pride in being recognized as one of the FORTUNE 100 Best Companies to Work For and among the World's Most Admired Companies in 2022.
Explore Life at Now blog for insights from our team members on their ServiceNow journey.
Unsure if you meet every requirement listed but enthusiastic about the role? We encourage you to still consider applying. At ServiceNow, we champion inclusivity, ensuring every voice is valued and respected. We welcome candidates from diverse backgrounds, believing that skills and passion are universal traits of exceptional candidates.
Job Description
As a ServiceNow Enterprise Services Account Manager, you will play a key role in promoting a range of services tailored to guide our clients towards successful implementation and optimal utilization of our products. These services include our Impact success offering, product adoption services, and training sessions. Working closely with the regional sales team, the ESAM collaborates with the Services Account Executive (SAE), account team, and clients to ensure smooth implementation and adoption. In a role with sales targets, the Enterprise Services Account Manager partners with the ServiceNow Sales team and partners to identify and seize Services sales opportunities within their assigned region.
- Team up with both internal and external (Digital, Field, and Partner) sales team members to drive sales in success, adoption services, and training within an allocated territory.
- Collaborate with the SAE in your area to prioritize sales efforts based on specific opportunities.
- Engage in district activities to establish a structured approach for cultivating, managing, and closing a pipeline of opportunities to meet service quotas.
- Proactively generate new Services prospects (Impact, Adoption Services, and Training) within existing and potential customer bases.
- Oversee sales opportunities and client relationships, remotely engaging with key contacts in Commercial Accounts.
- Collaborate with the extended support team to formulate packaging strategies and service proposals.
- Prioritize and address incoming services sales inquiries.
- Implement Value-based Selling Methodology for Impact, Adoption services, and Training opportunities.
Qualifications
To excel in this role, you should possess:
- Exceptional skills in building and nurturing relationships
- Background in selling enterprise-level solutions, training, and/or professional services
- Demonstrated track record of precise forecasting and meeting sales quotas
- Sound technical acumen to comprehend desired business outcomes and translate them into services provided by ServiceNow
- Thorough grasp of the sales process with the ability to navigate through short yet complex sales cycles
- Experience with sales force automation, enterprise resource planning, or other IT infrastructure management technologies like monitoring and discovery
- Proficiency in delivering presentations using web-based tools
- Proactive, reliable, and responsible work ethic
- Ability to articulate key points concisely in English
- Eligibility to work in the UK
Additional Information
ServiceNow is dedicated to providing equal opportunities in employment. All qualified candidates will be considered regardless of race, religion, gender, age, disability, sexual orientation, national origin, or any other protected category under law.
At ServiceNow, we embrace flexibility and trust in our modern work landscape. Discover more about our work approaches: flexible, remote, and on-site requirements.
If you need accommodations to complete the application process or face limitations in accessing the online application, contact us for alternative application methods.
For roles requiring access to sensitive technical data governed by export control regulations, ServiceNow may need U.S. Government approval for certain individuals. All employment decisions are subject to ServiceNow obtaining any necessary export licenses or approvals.
Kindly note: Beware of deceptive job postings and scams. Learn how to identify and safeguard against fraudulent activities. Genuine ServiceNow job listings are available exclusively via the ServiceNow Careers portal.
From Fortune Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
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