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Client Support
4 months ago
Trainee Client Support, Risk Management - Marsh - Norwich
Come and join us in our state of the art, newly refurbished 'smart office', which opened on Broadland Business Park in September 2022. Lounges, focus pods, quiet areas and collaboration spaces on every floor, plus subsidised restaurant and free hotel style on-site gym.
This is a fantastic entry-level opportunity to join a high-performing team, with excellent exposure across a range of clients. No previous insurance experience, as full training will be provided.
The role would ideally suit an individual who is keen to embark on a career within the Insurance Sector, who is able to demonstrate drive, commitment and a passion for delivering an exceptional level of customer service. You will be highly results focused with a keenness to take on-board new information, which is technical in nature.
What can you expect?
Working within a highly-skilled team of Client Advisors and Executives, you will be involved in placing agreed classes and administering property & casualty insurance programmes. You will be taught how to analyse underwriting information, prepare market presentations and answer day-to-day client queries.
There are over 10 dedicated people within the team so the role will provide you with opportunities to learn from colleagues with high levels of expertise and experience as they train and support you. The advantages of this role are that it will give you exposure to major multinational clients and the opportunity to progress to becoming the client's main point of contact. Helping to maintain and build strong relationships with our clients is part of the reason we are successful.
What you will be rewarded with:
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.
We will count on you to:
- Request and analyse underwriting information.
- Obtain claims reports from colleagues.
- Prepare market presentations and contracts ensuring renewal strategy is reflected.
- Draft client renewal reports and registers of insurance.
- Manage premium billing, collections and settlements in liaison with relevant departments.
- Assist with day -to-day client insurance and risk queries and mid-term changes to risk.
- Attend Insurer meetings as requested.
- Assist in the preparation of reports on specific projects as requested and populate Marsh tracking systems.
What you need to have:
- Excellent written & verbal communication skills.
- Strong attention to detail and administrative skills.
- Highly numerate.
- Sound academic background, to ideally include GCSE Maths and English at Grade B and above, or equivalent.
- The ability to work in a fast paced, deadline driven environment.
- Competent in Microsoft Office with intermediate use of MS-Excel preferred.
What makes you stand out:
- Keen to advance through insurance qualifications.
- Previous office based experience.
- Insurance experience.
About Marsh
Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan Companies (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annualized revenue approaching $17 billion. Through its market-leading businesses, including Mercer, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.