Service Desk Analyst

4 weeks ago

Manchester, United Kingdom Methods Business & Digital Technology Limited Full time

Methods is an established £100m Digital Transformation company, part of the Alten Group, which over the last 32 years has provided innovative business and digital technology services.

We have over 50 active clients many of which have been working with us for more than 10 years.


Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.

Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centred around our citizens.


Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients.

We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.

At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. building a significant private sector client portfolio.


The Service Desk Analyst is there to achieve the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation and initiation of action, documentation of root causes and implementation of remedies to prevent future incidents.

They also process and coordinate appropriate and timely responses to incident reports, including the channelling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers appraised of progress towards service restoration.

Important to note that this role may entail onsite days at a client site.

Key Tasks

  • Timely answering of support queries from multiple channels
  • Promptly escalating issues to the relevant party to ensure progression
  • Communicate relevant updates in daily 'stand ups' and as requested
  • Share knowledge with team members
  • Provide consistent high-quality support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution.
  • Maintain awareness of all relevant Service Level Agreements
  • Deliver a high standard of customer service for all support queries
  • Maintain accurate records of customer interactions, capturing sufficiently detailed information from customers.
  • Undertake server patching in line with agreed processes.
  • Update records of customer environments to reflect actions taken
  • Respond in a timely manner to proactive monitoring alerts to meet contractual Service Level Agreements.
  • Carry out daily checks on customer environments, where required.
  • Contribute to knowledge bases, writing/reviewing technical knowledge articles, where relevant
  • Attend weekly meetings with customer technical staff, where required.
  • Visit customer sites when required.
  • Any other duties as and when required commensurate with organisational position
This role will require you to have or be willing to go through Security Clearance.

As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard (BPSS); details of the evidence required to apply may be found on the government website If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected.

Details of this will be discussed with you at interview.

By joining us you can expect:

  • Autonomy to develop and grow your skills and experience
  • Be part of exciting project work that is making a difference in society
  • Strong, inspiring, and thought-provoking leadership
  • A supportive and collaborative environment

As well as this we offer:
Development – access to LinkedIn Learning, a management development programme, and training

Wellness – 24/7 confidential employee assistance programme

Flexible Working – including home working and part time

Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

Discretionary Company Bonus – based on company and individual performance

Life Assurance – of 4 times base salary

Private Medical Insurance – which is non-contributory (spouse and dependants included)

Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)

Enhanced Maternity and Paternity Pay

Travel – season ticket loan, cycle to work scheme

  • Service Desk Analyst

    4 days ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist...

  • Service Desk Analyst

    13 hours ago

    Manchester, United Kingdom Owen Daniels Consultancy Full time

    **ROLE - IT Service Desk Analyst** **LOCATION - Manchester** **SALARY - £30,000 - £35,000** **PERMANENT** We have partnered with a global consumables manufacturing company based in Manchester who are going through a period of growth right now and are hiring for an IT Service Desk Analyst on a full-time, permanent basis. This IT Service Desk Analyst will be...

  • IT Service Desk Analyst

    1 month ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Analyst Chassam Recruitment are looking to recruit an IT Service Desk Analyst for a company based in Manchester. The role will be split between 2 days in the office and 3 from home. This is an exciting position where you will be providing operational support both over the phone and face to face for the IT Service Desk. As an IT Service...

  • Service Desk Analyst

    4 days ago

    Manchester, United Kingdom Adria Solutions Ltd Full time

    Service Desk AnalystOur client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team.Responsibilities:Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with...

  • IT Service Desk Analyst

    1 month ago

    Manchester, United Kingdom Picture More Full time

    **IT Service Desk Analyst** Are you a self-motivated, hard-working, and organised IT Service Desk Analyst who is looking for more responsibility and autonomy? We are currently working with a top law firm based in Manchester who is seeking an enthusiastic IT Service Desk Analyst. It's not just about technical knowledge. This role is a chance to use your...

  • Service Desk Analyst

    1 week ago

    Greater Manchester, United Kingdom Adria Solutions Ltd. Full time

    Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. Assist with coordination &...

  • Service Desk Analyst

    2 weeks ago

    Manchester, United Kingdom DGH Recruitment Full time

    Job Description IT Support Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based housing firm on a permanent basis. IT Support Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support...

  • Temporary Service Desk Analyst

    4 weeks ago

    Manchester, United Kingdom AQA Full time

    Temporary Service Desk Analyst Contract Dates: ASAP - August 2024 Salary: £14.28 per hour Hours: 35 hours per week, 9am-5pm with some flexibility needed, occasional weekend work may be required Location: AQA Manchester, on the University of Manchester Campus. Hybrid working. Do you have Helpdesk or Service Desk experience? Would you enjoy using your IT...

  • IT Service Desk Analyst

    1 month ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Analyst - Manchester Chassam Recruitment are currently recruiting for an IT Service Desk Analyst for a leading client based in Manchester. The role will be a mixture of home and office based! You will be responsible for supporting approximately 350 users ensuring incidents, problems and requests are resolved. On a day to day basis you will...

  • IT Service Desk Analyst Software 1st Line Support

    1 month ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Analyst - Manchester Chassam Recruitment are currently recruiting for an IT Service Desk Analyst for a leading client based in Manchester. The role will be a mixture of home and office based! You will be responsible for supporting approximately 350 users ensuring incidents, problems and requests are resolved. Day to day IT Service...

  • Service Desk Analyst

    1 month ago

    Manchester, United Kingdom NCC Group Full time

    Location: Manchester Service Desk Analyst (6 month FTC)   Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together...

  • IT Service Desk Analyst

    7 days ago

    Bolton, Greater Manchester, United Kingdom K3 Capital Group Full time

    The IT Service Desk Analyst (ITSDA) will play a crucial role in providing technical assistance and support to end-users, ensuring smooth and efficient operation of their computer systems and applications. You will be responsible for diagnosing and resolving hardware and software issues, servicing IT requests and ensuring IT processes and polices are adhered...

  • Service Desk Analyst

    5 days ago

    Manchester, United Kingdom NCC Group Full time

    Job Description Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working...

  • Service Desk Analyst

    5 hours ago

    Manchester, United Kingdom NCC Group Full time

    Location: ManchesterApply promptly A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Service Desk Analyst (6 month FTC)Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group.We are on a mission to make society a safer and more secure place. Our people...

  • IT Service Desk Team Leader, Remote

    2 days ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    Service Desk Team Leader Are you an IT Service Desk Team Leader who is looking for a new challenge? The role will have responsibility for managing approximately 9 Service Desk analysts. As the manager of the team you will ensure the staff have the relevant training and development to ensure excellent customer service is delivered as well as managing the...

  • IT Service Desk Manager

    1 month ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Manager - Manchester Chassam Recruitment are currently looking to recruit an IT Service Desk Manager for a leading company based in Manchester. This is an exceptionally exciting position where you will be supporting users, as well as ensuring incidents, problems and requests are actioned. Service Desk Manager Role: Management of the IT...

  • Service Desk Analyst

    4 weeks ago

    Manchester Area, United Kingdom NCC Group Full time

    Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a...

  • 1st Line Support

    1 month ago

    Manchester, United Kingdom Chassam Recruitment Limited. Full time

    IT Service Desk Analyst Chassam Recruitment are looking to recruit an IT Service Desk Analyst for a company based in Manchester. The role will be split between 2 days in the office and 3 from home. This is an exciting position where you will be providing operational support both over the phone and face to face for the IT Service Desk. As an IT Service...

  • Service Desk Analyst

    13 hours ago

    Manchester, United Kingdom Lorien Full time

    **IT Support Analyst - 27k - Manchester City Centre based (Hybrid)** Here at Lorien we are partnering with a rapidly expanding Software house based in Manchester City Centre. With the plans for their growth to continue well underway this year, they're now looking to expand the IT support team and add a It Support Analyst. **The role**: IT Support...

  • IT Support and Service Desk Operator

    3 weeks ago

    Manchester, United Kingdom Knewin Full time

    Service Desk Analyst (6 month FTC) a global community of talented individuals working together towards a safer future. We work together, we are brilliantly creative, we embrace difference, and we want you to join in our mission, to make the world safer and more secure. Take a look at our website here to learn more about why we’re one of the leading...